Fulfilment Operations Manager

Job Description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself. Candidate Profile At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work.We stand for equality, diversity, and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. Key Responsibilities Working at IKEA has its benefits and rewards:• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more• 24/7 access to our Employee Assistance Program for health and wellbeing support• 15% Co-worker discount• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant• Co-worker uniform provided• Free Co-worker parking• Bonus programme (where eligible)• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)• Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)Additional information:• This role is Permanent, Full-time 76hrs/fortnight.• This role requires availability to work a range of hours from 6:00am – 10:00pm weekdays and alternating weekends per fortnight.• This role is based on site at IKEA Tempe, NSW 2044.• As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates. About this Work Area The Fulfilment Operations department secures and executes excellence in end-to-end operation, including in-house replenishment and a strong focus on order picking & service execution.As Fulfilment Operations Manager, your responsibilities will include, but are not limited to:• Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.• Fostering close cooperation and strong communication with the key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.• The role's key operational responsibilities include managing all Click and Collect and Home Delivery operations and warehouse management.• Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.• Lead, coach, and develop a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.• Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.• Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations. Who You Are As Fulfilment Operations Manager, you have:• Proven experience (3+ years) in warehouse management, preferably in home furnishing or a fast-paced retail environment.• Previous experience (2+ years minimum) demonstrating strong leadership skills and the initiative to coach a large diverse team (in this role you will lead a team of 40+ through leaders, three direct reports).• Proven strategic leadership experience delivering business results and people development with an entrepreneurial approach in a high-volume, dynamic environment.• Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.• Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans.• Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.• Effective communication and leadership abilities, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback when performance managing.• The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work. We Need People Like You At IKEA, work is so much more than a job. Come join us! From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA. What We All Have in Common Living our values Being your unique self, while respecting and including others A passion for home furnishing Performing & delivering while learning & developing #J-18808-Ljbffr