Fulfilment and Retention Officer

Job Description

Fulfilment and Retention Officer (JOB-313079) Location: Adelaide, AustraliaSector: Financial ServicesSalary: $80,000.00 to $90,000.00 per annum About Us Tiimely is a platform technology company powering the next generation of financial services products and experiences. We enable greater efficiency, transparency, and engagement in lending processes through our proprietary AI-driven platform, which can be licensed as an end-to-end digital home loan solution or integrated across any financial assessment journey.Our retail business, Tiimely Home, is the first to utilize our platform, offering a distinct fully digital home loan experience. As we continue to grow, we’re looking for passionate individuals to join our team and contribute to shaping the future of home lending. The Position As a Fulfilment and Retention Officer, you’ll play a pivotal role in overseeing the settlement process for merchants on the Tiimely Platform. You will ensure smooth, accurate, and timely settlements while providing outstanding support to vendors and customers. You’ll also focus on maximizing customer retention by nurturing relationships and solving challenges within the settlement funnel. Your other responsibilities will include: Pipeline Fulfilment: Nurture approved home loan applications to maximize settlement conversion efficiently. Customer Retention: Engage with customers dropping out of the settlement funnel to convert and retain them within the provided framework. Settlement Oversight: Monitor and ensure settlements are processed accurately and on time, meeting or exceeding SLAs. Collaboration: Work closely with vendors and Credit Assessors to provide a seamless experience and identify potential process improvements. Problem-Solving: Proactively find solutions to meet settlement requirements and deadlines while adhering to regulatory guidelines. Process Optimisation: Contribute to initiatives that enhance accuracy, speed, and efficiency in settlement processes. What We’re Looking For Strong demonstrated experience in financial operations, settlements, or payments, preferably in FinTech / Financial Services / Banking. Strong understanding of end-to-end settlement processes and relevant regulations. Proficient in Microsoft Office suite and experience in PEXA will be highly desirable. Excellent communication and interpersonal skills, with the ability to work autonomously and keep up within a fast-paced and ever-changing environment. Strong attention to detail, excellent time management, and a proactive approach to problem-solving. A positive team player who is eager to learn, adapt, and contribute to a growing business. Passionate about using technology to improve customer experiences. A high level of drive, motivation, and integrity, underpinned by a desire to help customers achieve their home ownership dreams. What’s in It for You? Competitive remuneration package, employee share plans that reward individual and company success. Flexible working arrangements, including options to work from home. Ongoing training and coaching to support your professional growth. A state-of-the-art office environment designed for a scaling Fintech. A supportive and inclusive culture, certified as a Great Place to Work and a Best Place to Work for Women in Australia. Ready to Apply? If this sounds like you, we’d love to hear from you. Even if you don’t tick all the boxes, we encourage you to apply. If you have any questions or need adjustments to our hiring process, please get in touch with Karam Singh at We’re proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia. #J-18808-Ljbffr