Functional Consultant (Salesforce)

Job Description

Functional Consultant (Salesforce) Department: Customer Operations Employment Type: Permanent - Full Time Location: Brisbane Description We are seeking a Functional Consultant to ensure the seamless delivery of our flagship product, Unity Practice Management, for our clients.The role involves working closely with stakeholders to understand their needs, translating those needs into solutions, and ensuring that the platform’s utilization is optimized. Legal experience highly desirable. Key Responsibilities Design, build, and deliver tailored solutions using Unity PMS (Previously NebuLAW built on Salesforce) and other connected technologies. Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce Unity PMS platform. Support continued build-out of key reports and dashboards, data administration, and integrity upkeep. Recommend new features and improvements to optimize and increase client use of the platform. Provide technical specifications and help maintain overall documentation for the business. Adhere to and promote best practices and design the guidelines for build. Design, operate, and integrate Unity PMS systems to enable efficiencies in key areas of the business. Provide coaching in best practices for Salesforce administration and implementation to enhance user experience. Use Salesforce automation to streamline internal processes. Manage multiple stakeholder engagements and work with relevant team members to learn project requirements, facilitate process analysis sessions, and develop technology solutions. Identify project issues and risks, and present alternatives for alleviating or resolving them. Support the Sales team in Demonstrations of the Unity PMS (previously NebuLaw) product with clients (product is built on Salesforce). Work with the Product team to understand upcoming product enhancements and to identify any future product suggestions that could benefit the growth of the product. Work with our Support team on knowledge transfer of products from delivery to support. Skills, Knowledge and Expertise 3+ years of experience with technical implementations of customer projects. Excellent communication and presentation skills. Ability to manage multiple stakeholders and projects simultaneously. Advanced experience with Salesforce configurations. Salesforce Administration Certified. Other Salesforce Certification – beneficial. Background in CRM process design and implementation. Experience with enterprise integration tools and ETL (extract, transform, load) tools. Experience in business process analysis and solution design. Benefits At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning. We offer a host of benefits including additional personal leave, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. Interested to learn more? Hit the apply button and a member of our talent team will be in touch. #J-18808-Ljbffr