D365 Business Central Functional Lead
Due to client requirements, applicants need to be Permanent Residents Work from any of the major cities. Capgemini - where... more info
Functional Lead
Salary:
100.00 - 125.00
Posted:
02-02-2025
Category:
IT, Technology SAP
Sydney,
Job Description
This range is provided by Kaliba. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$140,000.00/yr - A$160,000.00/yr Director at Kaliba - Securing APAC's top talent for Global Software Companies Functional Lead – ServiceNow (MIM) | Sydney Join a fast-growing global IT consultancy that specializes in ServiceNow solutions, helping enterprise clients streamline and optimize their IT service management. With a strong reputation for delivering cutting-edge digital transformation projects, this consultancy is expanding its team and looking for a Functional Lead – ServiceNow to support a Major Incident Management (MIM) project. About the Role We are seeking an experienced Functional Lead with expertise in ServiceNow Major Incident Management (MIM) to drive a key project for a leading enterprise client. You’ll play a crucial role in migrating users to the MIM Workspace, integrating MS Teams, and optimizing PagerDuty functionalities to enhance incident management processes. Key Responsibilities ServiceNow MIM Expertise – Leverage in-depth knowledge of the Major Incident Management module to guide implementation and best practices. PagerDuty Management – Oversee groups and escalation policies to ensure seamless replication of existing workflows. Workspace Migration – Lead the transition of users to the MIM Workspace, ensuring minimal disruption and maximum efficiency. MS Teams Integration – Enable integration for phone calls, messaging, and conference bridges to enhance communication. Stakeholder Engagement – Conduct discovery workshops, analyze existing rules and processes, and ensure smooth adoption of new solutions. About You 4–8 years’ experience in ServiceNow, with a strong focus on Major Incident Management. Strong analytical skills to assess and convert existing rules/processes into the MIM Workspace. Experience working with PagerDuty and MS Teams integration. Excellent communication and stakeholder management skills. Availability to start within 30 days (Immediate start preferred). Details Location: Sydney (Hybrid/Flexible) Duration: 6-month contract with a view to permanent This is an exciting opportunity to work with a global IT consultancy at the forefront of ServiceNow implementations. If you’re ready to take on a challenging and rewarding contract, apply today! Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Staffing and Recruiting #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 02-02-2025
Category: IT, Technology SAP
Sydney,
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