GAZ - APS2 - ACT - Enterprise Business Solutions (EBS) Junior Platform Support Officer

Job Description

Job Req ID Home Affairs-136026 Location ACT Employment Type Ongoing (Permanent), Full-time / Part-time Classification APS Level 2 - $56,774.00 and $63,695.00 plus 15.4% super (part time pro-rata) Contact Officer Lisa Barresi on 0435 657 051 or Office Arrangements Onsite Applications close on 13/02/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted. About our opportunity This process is being used to fill 1 immediate position/s. Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT. About our team The Enterprise Business Solutions (EBS) Section supports the automation of business process management (BPM) for the Department of Home Affairs via the delivery of ICT business solutions on enterprise-wide strategic platforms. These strategic Pega Platforms for Home Affairs facilitate the streamlining and automation of repeatable business activities, allowing staff to reallocate their time to perform more valuable tasks. The Section achieves its goals and delivers on its objectives through: The establishment and ongoing management of strategic enterprise-wide platforms for the Department The delivery of enterprise capability (applications) to support strategic business solutions along with the provision of technical support for the applications and platforms The promotion of enterprise-wide quality engineering through Pega Best Practice design guidance and Pega Design and Development reviews via the Pega Quality & Enablement Centre of Excellence The development of internal capability and provision of training and enablement for the Pega community across the Department - building a network of skilled APS Pega resources internally and supporting overall capability across government. Our ideal candidate The Enterprise Business Solutions (EBS) Junior Platform Support Officer provides administrative and platform support to the EBS section. This includes administrative support tasks, supporting Business As Usual (BAU) and platform activities. They are required to complete allocated tasks within required timeframes and produce work that is subject to close monitoring and checking by more senior staff. Duties and responsibilities Undertake general administrative support tasks under supervision and any other duties as directed. Perform straightforward computer operations. Conduct routine searches and update basic information using computer-based tools. Assist with maintaining EBS section registers in records management systems e.g. distributions lists, contact lists, and allocate workstations with accommodation updates, IT assets and asset management. Assist in supporting the BAU Delivery Manager with the below activitiesChange support requests and activities Change management and Platform support administrative tasks Raise changes for the non-production environments to support development and testing activities. Additional information Basic administrative skills. Written and verbal communication skills. Displays behaviours and values that contribute to a positive workplace, both in performing individual tasks and when working with others. Driven to achieve results. The ability to multitask and prioritise. How to apply Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 13/02/2025 at 11:59pm (midnight) AEDT – Late applications will not be accepted. As part of your application, you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining: How your skills, knowledge, and experience will be relevant to this role Why you are interested in the role and what you can offer us Any specific examples or achievements that demonstrate your ability to perform the role Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 136026 in the document footer. Prior to preparing your response, it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification. Suitable candidates will be invited for an in-person interview in the ACT Eligibility To be eligible for the position you must be an Australian Citizen. The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and: ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC). Home Affairs Workers will also be required to obtain and maintain an Onboarding Check. In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary. Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: RecruitAbility Technical assistance Internal applicants with technical enquiries can log a ticket through the Support Connect portal, send an email or call us Lodge an enquiry through the Support Connect Portal Email: Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia) Please include any applicable screen captures, a response will be provided during business hours. Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement. Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at Department Careers . Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role. #J-18808-Ljbffr