General Manager - BTR

Job Description

We are seeking an experienced and highly skilled General Manager to lead and oversee the performance, operations, and strategic direction for one of our best clients!This role is ideal for someone with a background in Property Management, Operations, Hotel Management, or Facilities who is eager to expand their skillset and step into the exciting Build-to-Rent (BTR) sector.As the General Manager, you’ll be at the forefront of driving success, optimizing net operating income, and delivering an exceptional residential experience. This is a dynamic leadership role where you will guide a talented team, shape the operational strategy, and ensure every aspect of property management exceeds expectations. Your vision and direction will set the standard for excellence, fostering an environment that delivers top-tier services while maximizing the potential of our assets.What is Build-to-Rent? Build-to-Rent (BTR) is a rapidly growing segment of the property market focused on the development and management of residential properties specifically designed to be rented rather than sold. These purpose-built communities offer high-quality, long-term rental options with a focus on delivering an exceptional living experience for residents. BTR developments typically include a range of modern amenities and services, fostering a strong sense of community and providing a seamless and convenient living experience for tenants. This innovative sector is reshaping the way people live and rent, making it an exciting and dynamic area for career growth.Key Responsibilities: Strategic Leadership & Asset Management: Lead the overall financial performance of the property portfolio, developing and executing business strategies that maximize returns. Oversee the day-to-day management, maintenance, and presentation of all assets, ensuring they meet operational excellence. Financial Oversight: Own the financial performance of the properties, including budgeting, forecasting, and financial reporting. Implement value-adding initiatives and ensure performance aligns with budgeted goals. Resident Experience & Community Engagement: Create a dynamic resident experience program, cultivating a sense of community through events, engagement platforms, and high-quality service. Aim for top rankings in resident satisfaction and ensure a strong, supportive community environment. Leasing & Occupancy Strategy: Oversee the leasing process, ensuring occupancy levels meet targets, manage tenant retention strategies, and drive leasing outcomes. Ensure lease terms are compliant with legislation and aligned with the financial objectives of the business. Compliance & Risk Management: Maintain compliance with relevant laws, including safety, health, and tenancy regulations. Ensure all properties are safe, secure, and meet the necessary legal requirements. Team Leadership & Development: Lead and mentor the property management team, ensuring effective recruitment, training, and performance management. Foster a high-performance culture, empowering staff to deliver outstanding results. Stakeholder Management: Proactively engage with investors and clients, ensuring key performance indicators (KPIs) are met and relationships are nurtured. Report on property performance and ensure that all stakeholder expectations are exceeded. Sales & Marketing Strategy: Work closely with the marketing team to develop and implement strategic marketing campaigns, driving interest and demand for the properties. Operational Excellence & Reporting: Implement and maintain effective systems for property reporting, including financial performance, maintenance, leasing activity, and resident engagement. Ensure timely and accurate reporting to senior management and stakeholders. Key Qualifications: Proven experience in senior property management roles, ideally at the head of department level Strong financial acumen with a track record of managing budgets and driving asset performance Leadership experience with a focus on team development and operational efficiency In-depth knowledge of property management, leasing processes, and compliance regulations Excellent communication, negotiation, and relationship-building skills Ability to drive strategic initiatives and meet key performance targets Valid Real Estate License or Agents Representative Certificate (Required) National Police Check and valid Working Rights Why Join?: Competitive executive-level salary up to $120k + super! (based on experience) Opportunity to lead an expanding team and make a significant impact Career growth opportunities in a dynamic nationwide company A collaborative, innovative, and forward-thinking work environment Ongoing professional development and wellbeing benefits Employee Assistance Program services offered! To Apply: Please call Hannah Shaw on 0404 609 918 or email your CV to All applications will be held in the strictest of confidence. Only those with the right to work in Australia need apply. #J-18808-Ljbffr