General Manager, Budj Bim Commercial Tourism Landscape

Job Description

ABOUT BUDJ BIM CULTURAL LANDSCAPE TOURISM Budj Bim Cultural Landscape Tourism (BBCLT) has evolved from 40 years of community-based planning and cultural tourism products being delivered along the Budj Bim UNESCO World Heritage Cultural Landscape. Gunditj Mirring Traditional Owners Aboriginal Corporation RNTBC has established a commercial subsidiary structure, namely Gunditj Mirring Services Pty Ltd t/a Budj Bim Cultural Landscape Tourism (BBCLT), to deliver cultural experiences across multiple cultural sites and manage the world-class Tae Rak Aquaculture Centre at Lake Condah. The business delivers a broad range of Budj Bim tourism products and visitor experiences while retaining the integral value of Gunditj Mara people providing their cultural interpretations of the Budj Bim UNESCO World Heritage Landscape as a core requirement. POSITION SUMMARY The purpose of the General Manager will be to manage, grow and enhance the Tae Rak Aquaculture Centre café, retail and cultural day tours business. Efficient operations will be required to grow the brand and the business to meet the financial returns and deliver community benefits. This exciting new role suits a candidate that would enjoy undertaking a challenge to manage a talented team to deliver a unique world-class tourism experience. ROLE RESPONSIBILITIES Key Responsibilities Complete day-to-day management of all aspects of the property which includes café, retail and cultural day tours. Be 100% hands-on in all aspects of the business assisting all team leaders in operating café, retail and cultural tours. Recruit, manage, mentor and train up to 20 staff. Champion the recruitment and training of staff from the Gunditjmara Community. Oversee marketing & promotions of the property within the region to attract additional clientele. Ensure all aspects of the property are functioning at a high level and meeting required budgets. Routine reporting to the Chair and compiling reports for the board of directors. Ensure statutory regulations are adhered to at all times. Liaise with the Chair regarding other duties as required. Human Resources Actively lead and develop a team of highly skilled, well-presented, tourism and hospitality professionals, which encourages growth, fosters trust, respect, open communication and dignity. Build a strong team culture that allows for celebration of achievements and rapport. Guest Services Demonstrate a high level of skill in customer service, to ensure employees are meeting optimal targets in café, retail and cultural tours, with stakeholders and with its customers. Lead by example to support and train staff to achieve and maintain great customer service. Build and maintain a strong brand through delivery of high and consistent levels of customer service, addressing all customer feedback in a timely and professional manner. Analyze and interpret financial data and remedy actions where appropriate. Manage financial information to seasonality and maintain appropriate operating ratios throughout the year. Provide effective cost control management ensuring rostering to budget and service levels. Capital Expenditure & Asset Management Manage Aquaculture Centre operations during a significant capital works program. Health and Safety Implement, lead and follow all Health and Safety policies and procedures. Ensure the Aquaculture Centre & tourism operations are compliant with OHS regulations. Generic At all times, keep updated on product knowledge of Aquaculture Centre & tourism operations and related activities. Resolve guest complaints to the guest's satisfaction within your level of authority. Represent the company in a positive manner at all times. Demonstrate your ability and willingness to work for and with Gunditjmara. Maintain excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation. Familiarize yourself with company philosophy, values, background, and history. Maintain the privacy of all company, guest, and employee information. Ensure that all Workplace Health and Safety requirements for the company are met. Ensure that the Bullying and Harassment policy is adhered to. Ensure that the Anti-Discrimination policy is adhered to. Abide by the guidelines set out in the Employee Handbook. Abide by reasonable instructions, company policies, regulations, and common law. Any other duties required by the Chair and the subsidiary Board of Management. KEY SELECTION CRITERIA Specialist/Technical Expertise An awareness and understanding of historic and current issues affecting Gunditjmara and Country; as well as the broader Australian Aboriginal and Torres Strait Islander community and their relationships with the broader Australian society in order to communicate effectively and sensitively with Gunditjmara and other stakeholders. Experience in establishing partnerships and/or effectively engaging with Gunditjmara and building Gunditjmara community capacity with a community development approach is highly advantageous. Experience working in Tourism and Hospitality or a Tourism related industry. Experience working with government departments or agencies to achieve mutually beneficial outcomes is desirable. Skills, knowledge, and experience relevant to business development, economic development of community. An understanding of the Gunditj Mirring Traditional Owners Aboriginal Corporation, its operations, and activities. Sound understanding of project management and associated tools. Demonstrated ability to prepare well-written, timely, concise, accurate and audience-appropriate briefings and reports. Education and Experience Experience working in a service delivery setting with Aboriginal and Torres Strait Islander (preferred) or culturally and linguistically diverse communities. Knowledge and Skills Strong leadership skills and the ability to influence and negotiate organizational decision making. Demonstrated experience in tourism and hospitality leadership role in administration and the provision of the full range of administrative and operational support functions with attention to detail. Excellent communicator across all areas with the ability to manage stakeholders at all levels of the organization and continually liaise with key stakeholders to ensure full understanding of the issues. Exceptionally strong time management and organizational skills with the ability to balance and prioritize competing needs. Strong written and verbal communication skills with exceptional attention to detail. Highly competent computer skills including Rezdy, Kounta, MS Office, Outlook, and social media applications. Take initiative and can deal with complex issues, schedule own work, exercise judgment and work under limited direction. Be able to work as part of a team and support constant improvement in the team’s economic and business development practice. Professional Attributes At all times, the General Manager will be expected to perform their duties with high standards of honesty, respect, and integrity and in line with the organization's Code of Conduct. They will maintain a positive attitude and be a self-starter who can work well independently and as part of a team. Employee Risk Management Responsibilities (including OH&S) The following items are the duties of each employee: To take reasonable care of their own safety and the safety of others affected by their acts or omissions. To co-operate with their employer in relation to any action taken to comply with the OH&S Act. Not willfully or recklessly interfere with or misuse anything provided in the interest of health and safety. Not willfully place at risk the health and safety of any person at the workplace. Maintain physical security of all property, equipment and buildings within your jurisdiction and control. All staff are required to actively reduce GMTOAC’s exposure to losses related to security, public liability and professional indemnity and reporting areas of concern. Correctly always use and wear any personal protective gear/equipment. Appointments are subject to satisfactory completion of relevant screening checks. The filling of this position is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s12 of the Equal Opportunity Act 2010 (Vic) and s8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic). This is an identified position, but successful applicants must be able to provide evidence that they have worked with, managed and supported Aboriginal and/or Torres Strait Islander people; and understand the historic and current issues affecting Gunditjmara and Country; as well as the broader Australian Aboriginal and Torres Strait Islander community. Conditions of Employment Must have a Victorian Driver's Licence Ability to obtain a positive National Police and Working With Children Check GMSPL is an equal opportunity employer – If you believe you may be unable to achieve a positive check result, we have the ability to review your results and act with discretion. This allows us to employ staff only if we consider the outcome of this record will not have any negative impact on GMSPL operations or reputation, or the role the staff member is completing. Applicants must submit a CV and a cover letter (maximum 2 pages) detailing their suitability for the role, specifically addressing the Key Selection Criteria. The closing date is on Monday, 24 February 2025, at 5.00pm. How do your skills match this job? Sign in and update your profile to get insights. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a general manager? How many years' experience do you have in the hospitality & tourism industry? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr