General Manager - Retail and Property

Job Description

About Yeperenye Shopping Centre We are a purpose driven, highly successful Aboriginal-owned business. We own and manage a property portfolio that generates a sustainable and ongoing revenue stream to be applied to the economic and social development of Aboriginal people in Central Australia. The Role Overseeing the efficient operation, management, and development of all aspects of the Yeperenye Shopping Centre and associated properties to maximise the profitability of the portfolio. Partnering with tenants to maximise relationships and mutual outcomes. Leading a team of staff and collaborating with various stakeholders to ensure organisational and stakeholder engagement and commitment to the Yeperenye Vision and purpose. Maintaining high standards of customer service, tenant relations, facility maintenance, safety, security, financial performance, and overall tenant and visitor satisfaction. Job Description: PURPOSE AND SCOPE Oversee the efficient operation, management, and development of all aspects of the Yeperenye Shopping Centre and associated properties to maximise the profitability of the portfolio. Provide a high level of service to the tenants, focusing on tenant retention, maximising these relationships and minimising risks to the business. Lead a team of staff and collaborate with various stakeholders to ensure organisational and stakeholder engagement and commitment to the Yeperenye Vision and purpose. Maintain high standards of customer service, tenant relations, facility maintenance, safety, security, financial performance, and overall tenant and visitor satisfaction. KEY RESPONSIBILITIES Financial Management: In consultation with the CEO and company accountant/accounts manager, assist in the preparation of annual budgets, including operating expenses, capital expenditures, and income projections. Oversee financial budgets to support the optimisation of revenue streams and ensure cost-effective operations. Monitor and review monthly financial statements and reports. Tenancy and Leasing: In consultation with the CEO and the National Leasing Agent, identify new tenants, negotiate lease agreements, and ensure a diverse and attractive tenant mix. Achieve a high rate of tenant retention by addressing tenant concerns promptly and fostering positive relationships. Oversee the coordination of tenancy de-fits and fit outs. Foster positive relationships with tenants, address their concerns, and ensure lease agreements are upheld. Employee Engagement: Recruit, train, and manage Centre staff, fostering a positive work environment and ensuring high levels of productivity and professionalism. Provide direction, leadership and role model professional behaviour. Facilitate productivity and efficiency for employees to perform at optimal levels. Maintain high levels of employee satisfaction and retention through effective leadership, training, and development initiatives. Convene regular staff meetings to properly inform staff members and monitor outcomes. Facility and Operations Management: Provide guidance and support to ensure the highest standards of repair and maintenance are effected in all properties. Ensure that all cost efficiencies are achieved in consultation with the CEO and appropriate Board delegate. Work with all staff, tenants, and contractors to ensure all aspects of building users’ safety and security are compliant and ensure remediation of any deficiencies. Work collaboratively with tenants to optimise retail sales and profits from retail areas. Security and Safety: Oversight of the implementation of robust security measures and emergency procedures to safeguard the property and its occupants. Oversight of workplace policies including risk analysis, health and safety for employees and the board. Marketing and Promotion ROI: Provide guidance and leadership to Marketing Manager including development, implementation and oversight of marketing and promotional plans ensuring that each asset is marketed effectively. Guide the Marketing Manager to investigate and research latest consumer trends and needs that have a potential impact on the portfolios. Guide the Marketing Manager to develop and implement marketing strategies to attract visitors and increase foot traffic, collaborating with marketing agencies and tenants. Oversee and evaluate the effectiveness of marketing campaigns by tracking foot traffic, sales data, and other relevant metrics, aiming for a positive return on investment. Community and Business Engagement: Engage with the local community and businesses, participate in community and business events, and contribute to the Centre's positive image and reputation. Represent the organisation positively at high level stakeholder forums and meetings. Other: Other duties as required and assigned. QUALIFICATIONS: (desirable) Bachelor's degree in business administration, Real Estate Management, or related field. EXPERIENCE REQUIRED: Property management, preferably in a retail or shopping Centre environment. Knowledge of local market trends, retail industry dynamics, and regulatory requirements. Leading and managing teams. Negotiating retail and commercial leases. Developing and managing significant budgets. Minimising arrears and maximising property income. Stakeholder engagement. Coordinating a WHS program. Marketing skillsets and knowledge of marketing processes. Demonstrated experience in following through and achieving required outcomes. Problem solving in a dynamic environment. PERSONAL ATTRIBUTES: Exceptional communication and negotiation skills. Ability to work under pressure and adapt to changing circumstances. Excellent financial acumen and ability to optimise revenue and control expenditure. Strong leadership and interpersonal skills with the ability to lead diverse teams and manage a range of stakeholders. Confidence in resolving complex issues. Well-developed organisational skills and ability to perform scheduled work, complete tasks and follow through. Problem solving and solution focused approach. Please email to submit your application with a resume and cover letter (no more than 3 pages) addressing the criteria listed under “Experience Required”. Applications close COB 21 March 2025. If you have any specific questions regarding the job role, please contact Owen Cole or (08) 8952 5177. #J-18808-Ljbffr