Global Head of Revenue Operations - Remote

Job Description

Global Head of Revenue Operations - Remote (JOB-312523) Location Sydney, AustraliaSector ITSalary Competitive Our mission and where you fit in At Employment Hero, we're an ambitious bunch on a mission to make employment easier and more valuable for everyone.Since our inception in 2014, we've: Had some pretty impressive growth (100% YoY) Reached unicorn status in 2022 (now valued at ~$2B) Served 400,000 businesses and 3 million+ users on our platform Gained a presence in 6 countries globally - NZ, Australia, Singapore, Malaysia, the UK and most recently via our acquisition of Humi - in Canada! Employment Hero is a Remote First business. This role is open to candidates who are based in a suitable timezone (plus or minus 3 hours of Sydney) with eligible working rights. What your days might look like As our Global Head of Revenue Operations, you'll help us optimise our velocity to our vision of becoming the world’s largest platform for managing people. You will be responsible for designing our Revenue Operations strategy to align with our strategic business priorities. You will work as an embedded part of the global business operations group, but will be a critical partner to our Go-To-Market (GTM) leaders, including our Chief Revenue Officer. Your key focus areas will include: Optimising revenue performance - revenue reporting and forecasting, pipeline management, revenue reviews and opportunities Driving business process improvements across our revenue teams - turn revenue performance data into actionable strategies Leading strategic planning and roadmap delivery of revenue operations team to align with GTM and company objectives Supporting and coaching a high-performing global revenue operations team of 10+ Heroes globally Key measures for success are: Design, monitor and support GTM leaders in executing a revenue optimisation strategy >100% delivery of all regional sales targets >75% execution of GTM-related strategic projects (quarterly) High NPS with GTM leadership team Your key accountabilities will include Work in partnership with the GTM leaders to create a global revenue optimisation strategy that aligns with company objectives Manage and monitor revenue reporting and dashboard management against KPIs, in order to drive strategic decision making across the GTM organisation Manage revenue forecasting (weighted pipeline forecasting) Work closely with Revenue planning team to plan, execute, and analyse structured and ad-hoc monthly regional or product reviews Surface insights to identify revenue growth opportunities across markets or products Deliver real-time performance updates to leadership, highlighting progress and areas for improvement Drive business process improvements across our revenue teams - turn revenue performance data into actionable strategies: Be the operational bridge between revenue performance data and actionable strategies Design and manage key revenue processes - e.g. sales stage and forecast category design, lead management etc - with strong data governance standards across systems and tools Improve the efficiency and effectiveness of revenue teams through change management and adoption of new processes and tools Support the creation and roll out of all revenue budgets, commission plans and other performance initiatives: Refine and drive commission structures and create targeted effective bonus plans to drive strategy Partner with the GTM leaders on deliverables for board materials and business reviews Work closely with the Revenue planning team to design a nimble approach to cascade GTM budgets throughout the organisation that drives decision-making and performance (key conduit between Finance and GTM) Lead strategic planning and roadmap delivery of revenue operations team to align with GTM and company objectives: Ensure strong connection between GTM leadership team priorities and Revenue operations roadmap Become the “trusted advisor” to the CRO and other GTM leaders - although you will be part of the Operations group you will be fully aligned to the GTM leadership team and dedicated to optimising their performance Ensure strong business partnering with global SDR and AE leaders to deliver on priorities and requirements Drive cross-functional collaboration to ensure our most critical GTM objectives are executed Support and coach a high performing global revenue operations team of 10+ Heroes globally. What you will bring Proven experience leading revenue operations in a high-growth, fast-paced, global technology company Advanced proficiency in CRM platforms (Salesforce preferred), experience with BI tools (Tableau or similar) and marketing automation tools (Marketo or similar) Proven ability to drive business growth, achieve revenue targets, and optimise key performance metrics Extensive experience with GTM tech stacks, with a solid understanding of tech procurement, tech optimisation processes and designing GTM tech systems that scale Strategic thinking and analytical skills, with the ability to translate data into action Strong background in revenue forecasting, financial planning, and revenue recognition principles Project management skills, with the ability to prioritise tasks, meet deadlines, and deliver results in a fast-paced environment Strong leadership and team management skills, with a focus on building and developing talent What we can offer The EH Way is how we describe our world-leading culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: Plus, you'll get to enjoy a number of great perks, including: The opportunity to work with the best and brightest A Remote First and flexible work culture A generous budget for setting up your home office Reward and recognition programs - because great work should be recognised and rewarded Cashback offers and discounts on popular brands through our Swag app Employee Share Option Program: be an owner of Employment Hero Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai 2025! Are we a match? Think we're the right match for you? Fantastic! Click 'Apply', answer all of the application questions, and our Talent team will reach out with the next steps. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: #J-18808-Ljbffr