Growth Account Manager

Job Description

Deliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Department Focus Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. Your Impact As a Growth Account Manager, you'll drive regional growth by managing and expanding our portfolio of businesses. Your role spans nurturing existing accounts, identifying growth opportunities, and strategizing to boost revenue. A Typical Day Analyze account performance metrics meticulously to pinpoint potential growth avenues, focusing on cross-selling and up-selling Deliverect products tailored to client needs and objectives. Engage in collaborative sessions with internal teams, including Marketing and Sales, to devise and execute effective growth strategies aligned with the unique requirements of assigned clients. Cultivate and nurture strategic partnerships with clients, positioning oneself as a reliable and knowledgeable advisor. Establish and foster enduring relationships with key client contacts, ensuring a deep understanding of client objectives and challenges. Conduct comprehensive analysis of customer usage data to identify areas where efficiency can be improved. Utilize advanced data analytics tools to track and interpret key performance indicators (KPIs). Develop insightful reports and presentations that succinctly demonstrate the tangible return on investment (ROI) delivered by Deliverect's solutions. Lead negotiations for contract renewals, leveraging an understanding of client needs and market dynamics. Your Expertise Proven ability to develop and nurture strong relationships with existing customers. Excellent written and verbal communication skills. A deep understanding of the order management industry, including customer needs, challenges, and trends. Skilled at navigating internal stakeholders and acting as a strong advocate for customers' needs. Comprehensive understanding of Deliverect's product portfolio and its value proposition. Ability to identify opportunities to introduce new products or features to existing customers. Proficiency in utilizing customer data and analytics platforms to identify growth opportunities. In-depth knowledge of APIs, integrations, POS systems, and third-party delivery services relevant to the restaurant industry. Additional Information This is a full-time, hybrid role requiring 4 days in our Sydney office and 1 day working from home. Candidates must demonstrate impeccable English language skills. In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment. Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. What We Bring to the Table: Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team : Become part of an international team that values diversity. A Peek into Life at Deliverect: Performance-Driven Freedom : Your contributions speak louder than the clock. Innovation Hub : Immerse yourself in a culture of constant innovation. Big Challenges, Bigger Solutions : Be part of a mission to solve significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. Rights to Work: Applicants must have the legal right to work in the country of the role. Supporting Your Journey: If you need assistance or support during our recruitment process, reach out to us. #J-18808-Ljbffr