Guest Service Agent - Casual The Constance Hotel -Brisbane

Job Description

Be part of our fun, supportive team Casual role - Flexible shifts and hours Competitive salary, excellent work conditions and employee discounts The Constance is Brisbane’s only street art Hotel. With 65 guest rooms, it offers a unique and luxurious boutique experience for our guests. We are looking for a customer service star to join our Front Office team and support our guests throughout their stay. About The Role Our Guest Service Agents are responsible for: Delivering exceptional guest experiences at every part of the journey including reservations, arrivals, departures, and throughout their stay Be an ambassador for the hotel, positively representing and promoting our boutique brand Ensure a smooth check-in and out process for our guests utilizing the Hotel's PMS system Answer and process reservation inquiries, make recommendations, and upsell rooms according to availability Coordinate with other departments Answer and dispatch both incoming external and internal calls Maintain sufficient knowledge of all room rates and available packages Follow up on all guest requests and complaints Be a key part of the guest experience, interacting wherever and whenever possible About You We are looking for someone who has: A desire to genuinely help people Front Office/reservation experience preferred but not essential; we are employing on attitude not just experience The drive to deliver exceptional guest service and get a kick out of helping, problem-solving, and being accountable for your workload An acute eye for detail and exceptional interactive social skills Ability to work under pressure in a varied, fast-paced environment, by taking initiative and working collaboratively Commitment with flexibility to work mornings, evenings, overnights, weekends, and public holidays A positive mindset and a can-do attitude About Us The Constance Hotel, ideally situated in the heart of Fortitude Valley, is Brisbane’s only street art hotel. This boutique hotel propels you into a realm of playful contrasts, where a sleek inner-city location fuses masterfully with an edgy design. Mixing striking artwork with suave finishes, The Constance features 65 boutique rooms, flexible meeting spaces, a gym, and a rooftop bar. Why work for Lancemore Hotels? A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. We strive on constantly growing and seeking approaches to be better in everything. You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. Please Note: Only applicants with valid working rights in Australia. If you are a talented, passionate, and performance-driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then... CLICK THE 'APPLY NOW' BUTTON Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Follow us on LinkedIn #J-18808-Ljbffr