Guest Service Agent - Front Office Receptionist - voco Brisbane

Job Description

In 2022 Pro Invest Group opened two new hotels in Brisbane CBD. The first to open was voco Brisbane City Centre which offers 194 guest rooms, 11 meetings rooms, 2 F&B outlets, a Fitness Centre & Rooftop Pool. Soon to follow was the Hotel Indigo Brisbane City Centre with 212-rooms and the incredible new Izakaya Publico Restaurant and Bar 1603. The new hotels are managed and operated by Pro Invest Group, a new business within the Australasian hospitality sector, that offers a suite of resources and operational advantages, uniquely tailored for owners and partners. Pro Invest Group is a trusted partner to global hotel brands including voco, Hotel Indigo, The Sebel as well as managing their own brands including: Next Hotels, Ink Hotels, Sage Hotels and Country Comfort. What You'll Do As a Front Office Guest Service Agent you will help shape the ongoing success of Brisbane's first voco Hotel in creating an exciting, innovative, and memorable hotel experience for all guests working with a well-rounded and highly motivated Front Office team. You will have previous front office / reception / reservations hands-on customer service experience within a Hospitality or similar service environment. You will assist with welcoming & farewelling guests. Manage the check in / out process (and everything in between). Assist with guest inquiries (face-to-face, telephone and email). Provide information on local activities, events etc. Assist other departments as required. Professional and personable, with a "roll up the sleeves", can-do attitude. You make calm, collected decisions – even when the clock is ticking. Excellent verbal and written communication & phone skills. What You Bring You have a passion for all things hospitality and love making genuine human connections. You have a high energy level and a passion for achieving superior results. You are detail oriented and able to effectively multitask with great communication skills. You thrive under pressure and are flexible when adapting to new situations. You take pride in personal presentation. Have a valid Qld drivers licence and RSA. Flexibility to work on a 7 days a week rotating roster including public holidays. You have a passion to develop your hospitality career. In Return We Offer Career growth opportunities throughout the Pro Invest Group. Food & Beverage and Accommodation discounts across the Pro Invest Group. Fantastic International colleague accommodation discounts throughout IHG. A free Familiarisation Stay at the hotel after 6 months. Free Staff Meal provided. A colleague Referral Incentive Program. An EAP program and steadfast commitment to creating a positive staff culture. And many more perks of being part of the Pro Invest and IHG network. At Pro Invest Hospitality we strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the Pro Invest Family, then we would love to hear from you! We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Pro Invest Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all. #J-18808-Ljbffr