Guest Service Agent (Full-Time) | Holiday Inn Potts Point

Job Description

Guest Service Agent (Full-Time) | Holiday Inn Potts Point Hotel Brand: Holiday InnLocation: Australia, New South Wales, Sydney Hotel: Sydney - Potts Point (SYDAS), 203 Victoria Street, Potts Point, 2011 Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. What’s the job? As a Guest Service Agent, you’ll be the person guests rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll create a warm atmosphere that makes our guests feel at home. You’ll need ambition, talent, and key skills. What we need from you 1 year of previous experience in a Front Office or Guest Services related role. Qualifications in Hotel Management and/or a Hospitality related field preferred. Experience using Opera Property Management System is highly regarded. Literate and tech-savvy – a good grasp of reading, writing, basic maths, and computers is necessary. Articulate – a great communicator who is warm, welcoming, and easy to talk to. Fluent in the local language; extra language skills would be great, but not essential. Savvy problem-solving skills that will turn potential issues into opportunities. Adhere to personal grooming and hygiene standards. Fitness – ability to be on your feet most of the day, with bending and kneeling; occasionally lifting, pushing, and pulling objects up to 23 kg. A team player with the ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines. Flexibility to work a 24/7 rotating roster – nights, weekends, and public holiday shifts are part of the job. Must meet the legal requirements to work in Australia. What we offer We provide a competitive salary that rewards your hard work, along with a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. IHG gives every team member the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. If you don't quite meet every single requirement but believe you'd be a great fit for the job, hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr