Guest Service Manager

Salary: 60.00 - 80.00

Posted: 20-02-2025

Category: Customer Service

Sydney,

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Job Description

Our Culture At Meriton Suites we are all about trust, integrity, honesty and working in an environment that supports open communication, respect and participate positively in our approach that make our team and guests feel welcome. Together, we form a team that embodies the principles of meaningful service, excellence in everything we do, respect for all individuals, an intuitive approach to guest satisfaction, and a commitment to seamless teamwork. Position Summary As a Guest Service Manager, you work closely with and support your Front Office Manager and/or Hotel Manager to ensure efficient management of the entire hotel operation and in particular the Front Office Department. In the absence of the Hotel Manager, you will provide seamless management presence for our guests and staff. This position partners closely with other departments to ensure the comfort, security and safety of our guests, as well as their enjoyment whilst they are staying with us. You will be required to organise the resources available to reach departmental goals, this includes ensuring all team members are on shift and performing their duties correctly. An eye for detail is essential, to ensure that procedures are monitored and updated, and Meriton Suites is protected against loss of revenue and not open to criminal activity. The upkeep and appearance of your property is very important, this will be another focus area of your position. Further to this you will identify problems, both physical and operational within the building and report these to your Hotel Manager. Being a diverse role, you will need to be adaptable to change, flexible to be rostered 5 days per week, across a combination of rostered shifts which supports our 24-day per week, 7-day trading operation. Key Responsibilities Include But Are Not Limited To: Support and lead the front office operations and team. Facilitate a positive workplace culture through effective leadership, collaboration and team development. Close the loop on guest feedback with critical thinking and strong guest connections. Ensure daily front desk tasks and expectations are communicated, actioned and completed. Drive positive guest experiences, both individually and across your team. Assist in managing the team member roster and payroll financials. Work with our Hotel Manager to maintain the building's presentation and upkeep. Ensure Meriton Suites standards, policies and procedures are adhered to. Be able to manage the hotel in absence of the Hotel Manager. #J-18808-Ljbffr

Job Details

Salary: 60.00 - 80.00

Posted: 20-02-2025

Category: Customer Service

Sydney,

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