Guest Services Host - Wilderluxe

Job Description

At Reflections Holiday Parks, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment. We proudly care for 41 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest. We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic. About Wilderluxe The first of our Wilderluxe locations is launching in April! Wilderluxe redefines unpretentious luxury by offering elevated nature glamping and experiences creating a perfect fusion of adventure, culture and comfort. From stargazing tents to glamping escapes, with a focus on bare-foot luxe, health and wellbeing with nature-based attractions, Indigenous and food & beverage experience. The Role The Guest Services Host is at the heart of an exceptional guest experience - welcoming visitors, attending to their needs, and bringing our signature hospitality to life. With warmth, professionalism, and a detail-orientated approach, the Guest Services Host is responsible for creating unforgettable experiences. This role has potential to be a part of ongoing opportunities across NSW as we expand the offering in more locations. About You The successful candidate will be able to: Provide exceptional, personalised service from check-in to check-out Offer tailored recommendations for bush walks, wildlife encounters, and local experiences Host our signature stargazing communal dinner, where afterwards guests gather around the fire pit to connect, share stories, and enjoy a memorable evening under the stars Honour Indigenous stories as part of the stargazing experience, fostering a deeper appreciation for the land and its history Anticipate guest needs and go the extra mile to ensure a seamless stay Maintain an impeccable level of professionalism and attention to detail You will bring to the team: A friendly, engaging, and professional demeanor Experience in luxury hospitality, tourism, or guest services Strong attention to detail and a commitment to excellence Knowledge and passion for the Australian bush and local attractions Confidence in hosting and speaking with groups Respect for and willingness to share Indigenous stories and cultural elements appropriately Availability to work flexible hours, including evenings and weekends What Next? Keen to further explore the opportunity to become a Reflections Holiday s team member? We would love to get to know you! Select ‘Apply Now’ to s hare your resume and a one-page cover letter describing how you meet our needs and we will be in touch. Aboriginal and/or Torres Strait Islander people are encouraged to apply. #J-18808-Ljbffr