Guest Services Sales Support Assistant - Winter 2025

Job Description

Customer Service | Winter Our Thredbo Sales Support Assistants are here to assist guests with enquiries on Lift Passes, Rentals, Lessons and Programs as well as general resort information in person, over the phone, via email and online chat functionalities. This role requires a strong customer focus and the ability to provide accurate, in-depth and tailored information for each guest. High levels of organisation, work ethic and time management will be necessary to meet role expectations. You must always ensure accuracy within this fast-paced and rapidly evolving department. The Sales Support Team is dynamic and versatile with varied operating procedures employed daily. About Our Team Thredbo offers diverse roles with growth opportunities, as part of EVT, a leading experience company in Australia and New Zealand. A career at Thredbo could open doors across EVT's Entertainment, Ventures, and Travel sectors. Working at Thredbo provides access to outdoor adventures like skiing, hiking, and mountain biking, while living in the Snowy Mountains fosters a close-knit community of outdoor enthusiasts. Our inclusive and dynamic team ensures you'll find a supportive environment where you belong. IN RESORT DISCOUNTS: Staff pass to access the mountain, discounts across various retail, food & beverage outlets, 50% off bring a friend vouchers, snowsports lessons, backcountry deals & seasonal rental packages. TRANSPORT: Carpool bonus and bus initiative to help you get to work. About the Role Welcome guests to the resort and provide a seamless sales process for the guest and offer recommendations for Thredbo lift passes, rentals, lessons and tour offerings. Promote Thredbo marketing events and special offers. Assist guests with real-time navigation of the Thredbo online shop to support efficient sales. Resolve guest issues through effective problem solving. Demonstrate cash handling skills and EFTPOS processing experience. Provide accurate and sound information when responding to guest enquiries via phone, email, or in person. About You Experience in tourism-based customer service or information desk. Skills in the RTP operation system. Previous resort experience is desirable. Experience in retail cash handling. Experience in the standard suite of Office software systems. Data entry and typing proficiency essential. If you're ready for your next adventure, apply now to join our team! Thredbo’s Sustainability Commitment Thredbo is dedicated to preserving the alpine environment through various environmental initiatives. As the first Australian snow resort to be certified as a Gold EarthCheck Sustainable Destination for four years running, Thredbo leads the way in sustainable tourism. EarthCheck is a global leader in environmental certification for travel and tourism, and Thredbo's recognition underscores its commitment to a sustainable future. Further Information Applications are being assessed as they are received so we recommend applying as quickly as possible to avoid missing out. All applications must have valid working rights or be able to obtain their own visa to work in Australia. At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves. #J-18808-Ljbffr