Customer Service Specialist - ENG (Australia Market) Malaysia Customer Service 12-January-2025
Customer Service Specialist - ENG (Australia Market) Posted date 13 Jan 2025 #BeMore Do you aspire for a rewarding career... more info
HR Customer Service Specialist - Mandarin
Salary:
60.00 - 80.00
Posted:
07-02-2025
Category:
Customer Service
Council of the City of Ryde,
Job Description
Position Summary: We are seeking a dedicated HR Customer Service Specialist fluent in English and Mandarin. In this role, you will act as the primary point of contact for employees regarding HR-related inquiries and assist in providing a seamless user experience with our new HRIS system, Workday. This position is ideal for someone with a strong customer service background who is eager to contribute to HR processes. Job Details: On-site (Eastwood Libis, QC) Monday to Friday | 9 AM to 6 PM *Holidays TBD Key Responsibilities: Employee Support: Promptly and effectively resolve employee and manager inquiries about HR policies, benefits, payroll, and other HR-related matters. Exceptional Service: Deliver outstanding customer service to ensure a positive experience for all internal customers. HR Transactions: Efficiently manage HR processes such as onboarding, offboarding, transfers, promotions, and updates to personal information. Guidance: Assist employees in navigating HR processes, procedures, and self-service tools within Workday. System Assistance: Help troubleshoot basic HR system issues, including password resets and login assistance. Data Management: Maintain accurate and up-to-date employee records in HR systems and databases. Program Coordination: Support the administration of various HR programs and benefits, including enrollment and employee communication. Resource Development: Contribute to creating knowledge base articles and decision-making tools related to HR processes and policies. Collaboration: Work closely with HR teams to ensure efficient HR operations and a cohesive employee experience. Qualifications: Language Skills: Bilingual proficiency in English and Mandarin. Customer Service Experience: Minimum of 3 years in a customer service role. Interpersonal Skills: Excellent communication and interpersonal abilities. Attention to Detail: Strong focus on accuracy and confidentiality. Problem-Solving: Self-starter with effective time management and problem-solving skills. Nice to Have: Exposure to HR functions or processes. Experience with HRIS systems like Workday. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 07-02-2025
Category: Customer Service
Council of the City of Ryde,
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