HR Implementation & Training Team Lead

Job Description

Location: Brisbane, AustraliaSector: ITSalary: Competitive Our mission and where you fit in At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 400,000 businesses globally, with 3 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match! What might your days look like As the Team Lead – HR Implementations & CX Training, you will be responsible for leading a team of 8+ specialists, ensuring their success through clear direction, strategic support, and hands-on guidance. Your expertise in Payroll and HR systems, along with their connected workflows, will be essential in optimising system performance and enhancing the customer experience. In this role, you will foster a high-performance culture, ensuring team members are equipped to meet key objectives while continuously improving processes. You'll play a vital role in driving collaboration between teams, providing mentorship, and adapting to evolving business needs. While leadership is your primary focus, you may also take on 1-3 projects to stay connected to the work, gaining firsthand insight into challenges and opportunities. This hands-on approach will enhance your ability to guide, support, and drive impactful outcomes. As part of a growing and evolving team, you’ll work closely with leadership to refine processes, manage change, and contribute to the strategic direction of HR Implementations and CX Training. Your ability to communicate effectively, collaborate cross-functionally, and lead with agility will be key to success in this dynamic environment. As our Team Lead – HR Implementations & CX Training, you will be responsible for; Project Delivery: Working with the other Team Leaders on the distribution of projects among the team, taking into consideration their strengths and workload capacity. Ensure deadlines are met and quality standards are maintained. Coordinate with other internal teams to ensure smooth operation and communication within EH and with clients. Identify and address resource constraints or needs that may hinder the team's success. Assist with troubleshooting and client queries & escalations, and coordinate with internal teams for successful delivery. Acting as the 1st escalation point for client issues. Act as the SME on HR projects based on HR best practice (when actively working on a project). Facilitate the development of CX training programs to enhance client interactions. Monitor training effectiveness and adjust strategies based on feedback and performance metrics. Maintain training documentation, reports, and performance tracking. Team Management: Manage and coach direct reports, this includes identifying skill gaps, providing coaching and mentorship, and facilitating learning opportunities. Provide assistance and guidance on customer requirements or issues that occur in the project and/or training delivery. Evaluate the performance of team members, providing feedback, setting goals, conducting performance reviews, and recognising outstanding contributions. Conversely addressing any performance issues promptly and providing constructive feedback. Ensuring your team understands their role and responsibility and meet performance targets. Lead by example, fostering a positive team culture that encourages open communication, trust, and mutual respect. Facilitate team meetings, ensuring they are productive, inclusive, and focused on achieving objectives. Encouraging brainstorming, problem-solving, and decision-making within the team. Complete team reporting and status updates. Subject Matter Expertise: Have an understanding of ANZ HR/Payroll legislation and our system capabilities for both regions. Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current. Ensuring compliance with regulations and maintaining high-quality standards within the team. Innovation & Process Improvement: Responsible for overseeing specific projects or initiatives related to your subject matter area. Ensure that projects or initiatives are completed on time and within scope, and that they meet the EH goals. Constantly review and improve our delivery processes, analyze issues, propose solutions, and collaborate in decisions that align with the EH goals. Identify opportunities for improvement and growth and contribute to the development of long-term strategies. Collaboration & Communication: Effectively collaborate with other Team Leaders, teams and departments. Foster collaboration to achieve the EH objectives. Be able to convey complex information to team members and stakeholders in a clear and understandable manner. Address conflicts and issues within the team, promoting a harmonious working environment. Requirements: 5+ years of HR implementations and/or Customer Training delivery experience. 3+ years of managing a team, preferably with some experience managing a remote team. Proficiency in training tools, LMS platforms, and performance tracking systems. High level of written and verbal communication including stakeholder engagement and stakeholder management. Proven ability to identify and solve complex issues. This includes troubleshooting, root cause analysis, and collaborating to implement effective solutions. Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine. The EH Way The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: In short, you’ll love working with us if: Revolutionising employment gets your heart racing. You thrive on the flexibility (and responsibility) of a remote-first business. Our values align, and shape how you show up every day. You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people. Plus, you’ll get to enjoy a number of great perks, including: A generous budget for your home office. Cutting-edge tools and technology. Reward and recognition programs - because great work should be recognised and rewarded. Cashback offers and discounts on popular brands through our Swag app. Employee Share Option Program: be an owner of Employment Hero. Annual Global Gathering - so far we’ve been to Thailand, Vietnam and are excited to meet in Dubai in September 2025. Are we a match? Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position. Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you. # When applying for this position, please fill out all of the application questions, thank you # #J-18808-Ljbffr