HR Service Advisor

Job Description

* Minimum 3 days working at the Parramatta head office* 38 Hours per week* $108,252.65 base salary plus superannuation!* 12-month fixed term contract About the role As a HR Service Advisor, you’ll have the opportunity to positively impact Sydney Water’s people experience with your ability to deliver quality service and solutions on a range of people-related enquiries. HR Advisory Services is a high performing team within Business Connect, Sydney Water’s Business Services Centre providing accurate and efficient first contact resolutions on multifunctional enquiries including people-related enquiries, management reports, facilities & workplace services, purchasing, procurement, and accounting enquiries for external suppliers & internal customers. You must be willing to work on shifts (7:00 AM - 3:30 PM, 8:00 AM - 4:30 PM, 9:30 AM - 6:00 PM). Responsibilities Provide prompt response to enquiries across all aspects of HR to line managers and employees including the full suite of HR policies, procedures, payroll, recruitment, employee relations, injury management and rehabilitation, learning and development and systems. Provide quality customer service to managers and staff that consistently meets service standards and targets. Provide the first point of contact and manage enquiries through to completion. Escalate enquiries as required and ensure that the client is kept informed and monitor progress until the enquiry is closed. Assist and support line managers in day-to-day HR activities including navigation around ESS, receipt and processing of HR forms, position management and related documentation. Accurately enter information onto the database in a timely manner. Follow appropriate processes and procedures with a high attention to detail and accuracy. Adapt to diverse communication channels such as telephone, online chat, face time and/or email in responding to enquiries. Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery. Who are we looking for? 3 years’ experience working in a shared services environment. Customer Services Certification desirable. HR, Finance, Accounting, Microsoft certification desirable. Problem solving and enquiry skills to understand the nature of an enquiry and respond in an efficient way. Ability to analyse and troubleshoot problems and address customer issues in a systemic way. Clear understanding of how escalation paths work while retaining accountability for the resolution of enquiries. Ability to use a range of corporate systems including HR, information systems including accessing, inputting, and compiling data. Essential Requirements You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For internal applicants: You must seek manager's approval to apply for the role, as this is a temporary acting opportunity. Closing Date Thursday, 20 March 2025 11:59pm AEST. Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact for any further information. Dive into Our Great Benefits! Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. Working at Sydney Water We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check. Please see the position description for the role’s full accountabilities. #J-18808-Ljbffr