Head Of Relationship Management - North

Job Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders. Closing date: 7th February 2025 About Us: Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds. We support nearly two million members, manage around $75 billion of funds, and are recognised as a responsible investment leader. We believe that when members understand and engage with their super, they're more likely to have a better retirement outcome. Our values and behaviours underpin everything we do at Rest. We want to Be Daring, Keep it Simple, Take Action, and Have Grit. To put it simply, we want our people to thrive and love the work they do. About the Job: As a senior leader within Rest's member division, your role as the Head of Relationship Management - North will involve overseeing the strategic direction and operational management of the Northern Relationships Management team. You will work closely with the Head of Relationship Management – South to support Rest's efforts in retaining and expanding our existing client portfolio by delivering world-class, strategic account management services to employers and members. Your exceptional leadership skills will ensure team members consistently exceed client expectations, foster positive word-of-mouth, and increase referrals. Reporting to the General Manager of Workplace Super, you will be a crucial ambassador for Rest in the external market. Lead the Account Management team (Northern) in cultivating strong relationships with key employers and stakeholders. Develop and execute go-to-market strategies to ensure the successful adoption of Rest's products and services while maintaining high client satisfaction. Establish strong, long-term commercial relationships with our existing employers at the Executive level while identifying and pursuing new business development opportunities. Advocate for the voice of the customer (employer and member via an employer) within Rest and contribute to shaping employer and member value propositions that exceed expectations. Deliver engaging presentations and seminars to diverse audiences in person and virtually. Empower the team to drive continuous improvement initiatives and system adoption, optimising strategic outcomes and enhancing the employer experience. Collaborate with internal teams to ensure coordinated service delivery and alignment with strategic objectives. Drive a high-performance culture to ensure consistent achievement of team and individual key performance indicators (KPIs). Stay current on the workplace superannuation landscape and collaborate with the Member Team to develop strategies that meet or exceed market standards. Report on overall business performance regularly and represent the team in internal Senior Leadership Team (SLT) or Executive Leadership Team (ELT) forums as required. About You: You are driven to deliver exceptional stakeholder management and people leadership in an environment and culture that supports your growth, working with a highly experienced and engaged team. Required experience, understanding or credentials: Significant experience in a similar role with financial services. A Diploma in Financial Planning or relevant Tertiary qualifications. RG146. Proven leadership experience in effectively managing and developing teams of financial services professionals, ideally within the superannuation sector. Extensive experience building and nurturing strong relationships with key stakeholders in the workplace superannuation industry. Demonstrated success in driving strategic business growth and revenue generation within the superannuation sector. Advanced ability to leverage analytical skills to identify growth opportunities and market trends. Proven ability to effectively engage and support employers within the superannuation landscape. Advanced proficiency in relationship management or education delivery within the superannuation or group insurance sector. Expertise in extracting and interpreting meaningful insights from complex data sets. In-depth understanding of superannuation industry regulations, compliance requirements, and best practices. Advanced ability to engage and influence stakeholders at an executive level. Excellent oral and written communication skills. An in-depth understanding of financial services principles and specific knowledge of superannuation products. High familiarity with superannuation fund administration processes and systems. Thorough understanding of the retail, fast food, and warehousing sectors. High proficiency in change management methodologies. High proficiency in contract negotiation. Additional Information: Our benefits have been designed so you can tailor your experience with us and include: Personal and professional development opportunities. Purchase leave scheme and gender neutral 16 weeks paid parental leave. Super Contribution Continuation for 12 Months of parental leave. Meeting free breaks (Rest Stops). Income Protection Insurance. Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours). If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now. Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best. We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. Please note only people with the right to work in Australia will be considered. #J-18808-Ljbffr