Head of IT Operations

Job Description

Join to apply for the Head of IT Operations role at Murdoch Children's Research Institute (MCRI) Role Type: full time, 2 year – contractSalary: Competitive salary commensurate with experienceThe Opportunity The Head of IT Operations at Murdoch Children’s Research Institute (MCRI) is a unique opportunity to lead and enhance IT services that directly support groundbreaking child health research. Reporting to the CTO, this role is responsible for the stability, security, and performance of IT infrastructure, ensuring seamless technology experiences for researchers and business partners working on life-changing medical discoveries.As a key technology leader, you will drive innovation, optimise IT operations, and lead a high-performing team to deliver secure, efficient, and user-friendly IT services. You’ll collaborate closely with research teams, ensuring they have the cutting-edge digital tools and support needed to make a global impact.MCRI offers a dynamic and purpose-driven environment, where technology fuels advancements in child health. If you're passionate about leading IT in a mission-driven organisation, shaping future-ready infrastructure, and driving continuous improvement, we want to hear from you!Your Responsibilities Include Lead the IT teams (infrastructure and Support) and provide support and mentorship including development opportunities Implement operational best practices, processes, and procedures for consistent IT service delivery Manage IT services based on ITIL or other relevant frameworks, ensuring efficient handling of incidents, changes, and service requests Lead and drive IT projects from inception to completion Provide regular reports on IT operational performance, system availability, and risks to senior leadership Act as the primary point of contact for IT operational issues and coordinate with stakeholders for resolution What We Need From You 8+ years of experience in IT operations management, with at least 3+ years in a leadership role Deep understanding of IT infrastructure (networks, servers, storage) Bachelor’s degree in computer science, information technology, or a related field Relevant certifications such as IT Service Management (ITSM, ITILv3+, COBIT), Project Management (PMP, PRINCE2), Certified Information Security Manager (CISM), or Certified Information Systems Security Professional (CISSP) are an advantage Understanding of Cloud Service offerings (e.g. AWS, Azure, GCP) Understanding of continuous delivery practices including DevOps, Agile and hybrid project approaches What’s in it for you? Maximise Your Pay: Benefit from salary packaging, including entertainment and novated leases Make an Impact: Contribute to Australia's largest child health research institute. Work-Life Balance: Benefit from generous personal leave days and purchased leave options Who We Are Murdoch Children’s Research Institute envisions a transformative future for child health. Our institute is a hub of impactful scientific breakthroughs, particularly in early interventions, enhanced diagnosis, prevention, and potential cures. We thrive on collaborative, multidisciplinary problem-solving to address challenging queries in child health. Committed to inclusivity and respect, we foster a positive working environment that values diverse backgrounds and experiences. As a proud member of the Australian Network on Disability and a dedicated supporter of Science Australia Gender Equity (SAGE), we uphold principles of equal opportunity and diverse representation.We are committed to the safety of children and young people and take a zero-tolerance approach to all forms of child abuse, exploitation and harm. Child safety is prioritised in our decision-making at all levels of the Institute.Join Us! If you believe this role is a good fit for you, please update your profile with:Your resume A cover letter addressing the selection criteria Ensure these documents are combined into a single PDF file. For any questions related to the recruitment process, feel free to reach out to our Recruitment team at Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address. Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received. Applications close: Sunday 18 March 2025 AUS Eastern Daylight time #J-18808-Ljbffr