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Help Desk Analyst

Salary: 60.00 -  80.00
Posted: 04-02-2025
Category: Business Intelligence Analysis
City of Brisbane, 
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Job Description

This is a great opportunity with a global market leader transforming mining operations with their high-tech products. Are you a driven & talented Level 1/2 Service Desk Engineer professional looking for a challenging opportunity which will accelerate your career ? A global provider of leading mine technologies used to orchestrate and monitor mining operations including autonomous , semi-autonomous and remote-control mining equipment has an exciting contract role in its Brisbane CBD office. You will be part of a high-performing team which is co-located in Tucson (USA) and Perth that provides first call support 24 hours and 7 days per week support for their Autonomous Mine Haul Truck Solution (AHS) that is used around the globe. To be successful in obtaining this role you will have the following: A degree in IT or relevant discipline A couple of years of experience working on a Service Desk supporting complex enterprise-wide applications and their underlying infrastructure utilising ITIL processes (incident management & root cause analysis) Knowledge of Oracle , SQL Server , TCP/IP networking , MS Server (including virtualisation) & Client Platforms Knowledge in repair practices & failure analysis Strong analysis & troubleshooting skills Very good attention to detail Ability to work under pressure in a challenging environment It is desirable if you possess one or more of the following: Experience with Caterpillar's MineStar or Modular's Dispatch or Leica's Jigsaw or similar product or solid knowledge of open pit operations Good understanding of on-board/electronic & electrical hardware As your knowledge & skills of the product suite develop, you will specialise in supporting one or more modules. The role will require you to work between Monday & Friday 8am-4pm and after approximately 4-5 months, on-call one weekend day every 3 weeks. This is a contract role running for an initial period of 12 months with a very strong possibility of extensions or a transition to a permanent role for strong performers. This is a hybrid role and you are expected to be in the office 3 days per week. The role will require ad-hoc travel to mine sites. Candidates must have Australian or NZ citizenship or Australian PR to be considered for this role Seniority level Mid-Senior level Employment type Contract Job function Customer Service, Analyst, and Information Technology Industries Oil, Gas, and Mining #J-18808-Ljbffr

Job Details

Salary: 60.00 -  80.00
Posted: 04-02-2025
Category: Business Intelligence Analysis
City of Brisbane, 

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