Hotel Guest Service Agent | The Star Brisbane
Hotel Guest Service Agent | The Star Brisbane Apply now Job no: 530850Work type: Permanent Part Time, Permanent Full Time,... more info
Hotel Guest Service Agent
Salary:
60.00 - 80.00
Posted:
11-02-2025
Category:
Hospitality Leisure
City of Brisbane,
Job Description
The Brisbane Airport Hotels Group have an exciting new opportunity available for a casual Guest Service Agent to join our dynamic team at Front Office Team. This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing well-established global brands. About Us The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct. About the role Provide courteous, efficient and professional service to exceed guest expectations. Maintain strict security procedures surrounding guest confidentiality & privacy. Liaise with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met. Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. About You A can-do attitude and the ability to work effectively within a team. Knowledge in Opera Cloud and Third-Party Agents is preferred. Ability to work under high pressure in a fast-paced environment. Excellent grooming and presentation. The ability & flexibility to work across a 7-day working environment, including weekends and public holidays. Guest Service Agent experience is not necessary; newcomers to the industry are welcome to apply. Access to own transport. The benefits for you Fun & flexible work environment. We love to celebrate – through reward & recognition program, benefits, regular team events & fun days. Sense of belonging through diversity & inclusion. Learning & development for your career progression. Refer a friend bonus. Subsidized onsite parking & discounted Air Train weekly pass. We thank all interested parties in advance for their application; however, only successful applicants will be contacted. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 11-02-2025
Category: Hospitality Leisure
City of Brisbane,
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