Hotel Manager Hotel Indigo Potts Point (RC)

Job Description

Hotel Manager Hotel Indigo Potts Point (RC) Join to apply for the Hotel Manager Hotel Indigo Potts Point (RC) role at Affinity Migration Group Pty Ltd . The Hotel Indigo Potts Point, (operated by Pro-Invest Operating Hotel CBD 2) is looking for a Hotel Manager to join its team. Hotel Indigo Sydney Potts Point located at 2-14 Kings Cross Road, Potts Point, Sydney, 2011, Australia is perfectly poised on a peninsula at the gateway to Sydney’s eastern suburb in iconic Kings Cross. It sits 0.9 mi from the heart of the Sydney Central Business District and one direct train stop to Martin Place. The chic new 105 room boutique hotel gives front-row access to contemporary galleries, museums, and must-try cuisine. Celebrate Individuality We are always ourselves, and we embrace the diversity and uniqueness in all - both guests and staff alive. Discover our neighbourhood. We use our local knowledge and relationships to ignite curiosity in our guests. Neighbourhood connection Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek. We are on the hunt for an experienced Hotel Manager. The key responsibilities of the position include but are not limited to the following: Assist the finance and operational team in the development, implementation and monitoring of financial and operational plans for the hotel in the pre-opening and post-opening period. Provide regular direction to and manage hotel operating departments. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budgeted expenses and directly control labour costs and all operational expenses. Work with the Revenue Centre and Finance and Business Support to contribute to and review trading forecasts. Understand the dynamics of the local market and demand generators and cascade relevant information to the Revenue Centre. Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial returns. Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Direct day to day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. Ensure colleagues have been appropriately trained in compliance with brand standards, service behaviours, work, health and safety (WHS) and governmental regulations. Ensure staff have the tools, training and equipment to carry out job duties. Continuously review business needs, both short and long term and strategically identify opportunities for alignment of resource and talent. Oversee recruitment, selection and on-boarding of colleagues in line with company and legislative guidelines. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure all colleagues participate in and receive feedback during the performance management cycle. Ensure hotel operations colleagues provide guests with prompt service, professional attention and personal recognition. Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints and social media reviews, solicit feedback and build relationships that drive continuous improvements in guest satisfaction. Conduct routine and random inspections of the hotel and take immediate actions to correct any deficiencies. Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals. Use guest insight to assist in developing new products and services to deliver guest engagement. Support business development initiatives for the Hotel with site inspections, client entertainment, familiarisations, and other events as required. Act as a trusted business advisor and ensure that commitments are met, and value is delivered. Maintain a presence in the local community by participating in relevant business/ industry organisations. Ensure compliance to all Pro-invest security and safety standards. Champion the identification and reporting of hazards, evaluation of risks, and design and implementation of hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities. Maintain exemplary department standards of behaviour and appearance and attitude as expected by Pro-invest Group's code of conduct. Implement relevant financial control procedures and systems; maintain records for internal and external audits; ensure compliance with government regulations and contractual agreements. Demonstrate a sound awareness of WH&S policies and procedures and ensures all procedures are upheld across the department. Assume responsibility for duty of care and adhere to occupational, health and safety legislation, policies and procedures. Carry out other tasks and duties as may reasonably be required to achieve the company's objectives. Job Type: Full-time, Permanent Benefits: Employee discount Schedule: Monday to Friday Shift work, Weekend availability Work Location: In person Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Legal Services #J-18808-Ljbffr