Housing Officer, Housing, Local Government, Planning and Public Works

Job Description

Delivery: First Nations Housing & Homelessness; Policy Performance & First Nations; Cairns There are a total of 7 temporary Housing Officer positions located in Cairns. These roles provide a broad range of services and advice to customers with complex support needs, advocates and other stakeholders. As part of a team, Housing Officers provide high quality, person-centred assistance to diverse customers experiencing complex and challenging housing and whole of life issues. Services are provided in person, online, by telephone, correspondence, in the field, and through outreach services in the community. What you will be doing: Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications, and rental grants. Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers, and ensure departmental compliance. Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes. Manage the maintenance of properties and conduct property inspections. Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds, and action sundry debts and collections as required. Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output. What we are looking for: We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department, as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community. It is recognised that everyone is a leader regardless of classification level. Refer to the Choose an item. stream of the Leadership competencies for Queensland framework to understand the expectations for this role. The skills you will need include: Understand and can explain to others how your work and the work of your team contributes to the achievement of broader organisational goals. Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach. Embrace new challenges and show resilience during times of change and uncertainty. Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions. Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others. Mandatory Requirement: • Class C Driver's Licence Applications to remain current for 12 months. Job Ad Reference: QLD/619533/25 Closing Date: Monday, 03 March 2025 Further information: We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. Seven Fixed Term Temporary Flexible full-time positions available until 30.06.25 with possible extension. #J-18808-Ljbffr