Human Resources Manager AU/NZ

Job Description

Add expected salary to your profile for insights The Human Resources Manager (HRM) is a key business partner to our leadership teams across our companies in Australia and New Zealand. As the HRM, you will provide senior level generalist support through consultative partnerships with local Business Unit Leaders and other operations leaders and their teams. You will help ensure that policies and procedures are aligned nationally, understood and applied in a fair and consistent manner, helping build a talent pipeline, by supporting the creation of enriching career experiences, and through the facilitation of ongoing professional development as it pertains to People Management and Culture. This position will be also vital to ensuring the Australian and New Zealand business runs smoothly, and our employees have a great experience working there. THE JOB This position reports into the HRD, APAC region and should be the primary contact for any HR-related requests and reporting on People Management data and insights within assigned client group. The HRM will also be accountable for project execution/roll out of all company-wide HR programs, including those in partnership with Live Nation Entertainment (LNE). Additionally, the HRM will play a consultative role advising senior business leaders on potential business strategy and HR contributions, implications and risks of proposed business initiatives, both inside the business unit and more widely within the Global HR function. Please note this is a hybrid role working three days in our Collingwood Head Office. WHAT YOU WILL BE DOING Actively participating in the senior meetings to remain abreast of current and future departmental activities and generally understand the objectives of the business and acts as partner on all people-related matters. Work closely with the HRD - APAC, hiring managers and Talent Acquisition, to establish and forecast people needs, establish staffing priorities, and manage related changes. Support national Diversity & Inclusion initiatives. Raise concerns faced by this market; raise potential solutions that support business objectives and act as a D&I champion who fosters a dynamic workplace that welcomes diversity, equity and inclusion. Ensure a smooth on-boarding process in partnership with the hiring managers. Execute retention efforts including risk analysis. Oversee employee relations issues and resolve according to law, company policy and precedent, escalating to HRD, as required. Manage day-to-day operations of the HR function, and provide input for problem solving, consistency and/or action planning. Work in partnership with Business Leads on development and implementation of performance improvement plans as necessary, conflict resolution, up to and including terminations as appropriate. Analyze employee survey results and work with HRD(s) and the leadership team(s) to develop departmental strategies based on feedback/results. Ensure compliance with and communicate highlights to wider team of any legal or regulatory changes pertaining to labour, wage and hour, gender equity reporting and employment laws, including manager communication/training across the markets. Assist managers in identifying who their talent is and assessing/actioning learning needs and developmental opportunities to result in a documented succession and retention plan as applicable. Partner with the Learning & Development team in the design and facilitation of training and education programs. Oversee the delivery of the process for Company's performance management systems and compensation review programs for their divisions. Coach managers and employees on career development. Partner with business leads on all aspects of talent management, organization design, role design, workforce planning, leadership development, and employee engagement. Participate in the preparation for mergers and acquisitions, including serving an integral role with the integration of new employees and the implementation of HR programs. OHS responsibilities to ensure a safe workspace for all offices. Play an integral role, partnering with HRDs, in organizational realignments, layoffs, position eliminations, relocations, outsourcing, office closings & integrations. Partner with the Compensation & Benefits teams on ad hoc issues as well as formal cycles related to promotions, bonus plans, and salary increases, including employee compensation equity and positions in need of re-evaluation. Partner with management and Compensation on job titling and levelling (career ladders) in service of promotions and career progression. Provide guidance on the creation of job descriptions and job analysis. Assist with and ensure proper processing of employee change requests and paperwork. Answers routine benefits questions and refers employees to appropriate resources. Advocate and support use of Workday as a primary source of all HR Administration. Line management responsibilities. Oversee HR related administrative activities, as required. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Business Acumen – Understands and can apply general business concepts. Builds and uses external networks to understand market situation and industry (HR and business related). Consulting – understanding of their client’s business strategy and can effectively engage in shaping the human elements of the strategy through proactive dialog, action planning and execution. Relationship Management & Collaboration - building and fostering strong trust-based relationships with clients and internal partners across the organization. Ability to manage conflict effectively and productively. A skillful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic. Influence and Negotiation - Ability to read a situation and act in a direct, forceful yet diplomatic manner to develop trust and openness of clients to consider alternatives. Confidence in expressing opposing opinions that are in the best interest of all parties involved. Problem Solving and Innovation - Gathering appropriate perspective and insights related to client issues and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. Change Management and Cultural Driver - Ability to implement change processes and large-scale interventions that support rapid change, and ensure that human, financial and information resources are aligned with desired changes. A driven change-agent, able to represent the human resources organization, while working very closely with other HR team members. Talent Management Focused - Demonstrate the ability to judge and assess talent, recruit and select appropriate bench strength to current and future business needs; appreciation for and emphasis on developing a diverse workforce. Personal Credibility/Integrity - Possess a track record of success, have earned trust, instill confidence in others, have credibility and buy in with key business leaders, demonstrate integrity, ask important questions, frame complex ideas in useful ways, take appropriate risks, provide candid observations, and offer alternative perspectives on business issues. S/he should be forthright, direct and widely trusted. Demonstrates humility. Customer Focused - Focus on all aspects of delivery to our internal customers. Be approachable; relate easily to diverse groups and individuals; build and develop relationships. Effective Communication/Facilitation Skills - Be an effective and articulate communicator, work with managers to send clear and consistent messages, be an effective communicator in writing, facilitation, facilitate internal communication processes, and facilitate dissemination of internal customer information. Strong personal presence with the ability to be the face of the organization and deliver impactful presentations to a variety of audiences. Ability to give and receive feedback in an appropriate manner. Strong Leadership Skills - Embody the core values of the business, be a role model to all, be viewed as both a partner and leader of the business. Assist in building the teams, helping engage and motivate teams, and influencing decision making. Bring "thought" leadership, creativity, and drive organizational change. Operates with considerable autonomy and discretion. Assertive and confident. High level of energy. Organizational Skills - Manages competing priorities of several teams/departments/locations. Task and project management orientation (with the ability to hold others accountable). Building Effective Teams - Fosters open dialogue; works across boundaries to get things done; works with others to define roles and objectives within a team. YOU (BEHAVIOURAL SKILLS) Required: HR experience at a senior generalist level in a Technology/Media and/or live entertainment events company or fast-paced/start-up environment. Bachelor's degree and/or demonstrable HR generalist management experience operating at all levels in an organisation. Previous experience with HRIS Workday experience preferred. Working knowledge of employment legislation, employee relations, compensation, benefit administration, general employment issues and training and development. Strong leadership, interpersonal and problem-solving skills. Proven team leadership and development experience. Ability to work effectively in a fast-paced environment and tight deadlines. Motivated self-starter, who takes ownership and works independently. Excellent written and oral communication skills with the ability to communicate effectively at the executive level. This position requires strong communication skills at multiple levels in English. Ability to communicate effectively via email, conference calls and periodic presentations is essential. Demonstrate a high level of integrity. Ability to travel. Knowledge of local and applicable federal laws and employee relations regulations. Preferred: Previous experience in the e-commerce and/or technology industry. HR Generalist experience working in a medium sized growing company (>200 employees). Experience working outside of corporate headquarters. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Please note that this job advertisement is subject to change or removal at any time without prior notice. We encourage interested candidates to apply promptly. How do your skills match this job? Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a human resources manager? How many years' experience do you have in employee relations? What's your expected annual base salary? How many years' experience do you have in generalist HR? Do you have experience in a Technology/Media/Live Entertainment/Events company or in a fast-paced/start-up environment? Do you have experience with the HRIS Workday? Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster processes 500 million tickets per year across 30+ different countries. Ticketmaster is a part of Live Nation Entertainment (NYSE: LYV). #J-18808-Ljbffr