ICT Manager Operations and Service Delivery

Job Description

ICT Manager Operations and Service Delivery The Australian National Maritime Museum is seeking a highly experienced ICT Manager, Operations and Service Delivery with strong leadership skills and technical expertise to join our ICT team in this full-time, ongoing Executive Level 1 position.As one of Sydney’s most visited museums, the Australian National Maritime Museum shares our national maritime story across Australia and the world, online, onsite and through research, presentations and travelling exhibitions, and provides must-visit museum experiences that delight and inspire.We connect our visitors with the oceans and waterways that are the heartbeat of who we are. From deep time to modern Australian and beyond, we explore our past, our present and future as an island nation shaped by sea, offering a sustainable and cohesive vision for the future.The Museum welcomes over 2.5 million local, interstate and international visitors annually, and is supported by a thriving and passionate staff, membership, volunteer and education base. Find out more at sea.museum.The ICT Manager, Operations and Service Delivery is a member of the ICT Team. This role supports all Museum stakeholders and third-party providers, while ensuring the smooth operation of all ICT systems. Responsibilities include managing the throughput, resolution and handling of escalated incidents and requests while maintaining a service-oriented culture within the team.Please note: This recruitment process is intended to fill both current and future vacancies. While the position on offer is ongoing, a merit pool of suitable applicants may be established to fill similar ongoing and non-ongoing positions within the next 18 months. Key Accountabilities Under broad direction, this position is responsible for delivering the following functions:This role involves occasional after hours and evening duties (both remotely and onsite) for events such as meetings, systems upgrades, unresolved critical issues, and system failures. This includes backfilling for weekend support where required.Selection Criteria Demonstrated ability to work effectively with stakeholders to determine new or improved ICT services requirements. Demonstrate a high level of leadership, adapt well to changing circumstances and remain calm under pressure. Independent problem-solving skills with the ability to resolve problems promptly and efficiently. Highly developed interpersonal skills, able to communicate verbally and in writing effectively with a range of client groups, including internal and external stakeholders. Reliable and punctual; able to be flexible with working hours as necessary. Qualifications and/or relevant experience required Mandatory: Desirable: When applying via our online e-recruitment system, please provide a written application addressing each Selection Criteria. Your current resume is also to be included in your application.In addition to an application and your resume, the assessment process for this position may also include an interview and referee reports.Applications Close: 11:30pm AEDT, Friday, 14 February 2025. No Applications will be accepted by mail or email. Selection for this position will be made on the basis of relative merit which will be assessed against each item of the selection criteria. Applications that do not address the selection criteria will not be considered for short listing by the Selection Committee. As part of the selection process, the selection committee may invite candidates to undertake psychometric tests; you should advise the selection committee if you have any special needs. Psychometric tests may be used as the initial short-listing test or later in the selection process. Some tests are very short while others may take one or more hours.This position is open to all eligible members of the community, and we encourage applications from Aboriginal and Torres Strait Islander people, people with a disability and people from every cultural and linguistic background. To be an eligible member of the community, you must be an Australian citizen. Applications may be accepted from Australian permanent residents who are in the process of acquiring Australian citizenship. All employees will be required to satisfactorily complete an Australian Federal Police National Police Check and obtain and maintain a Working with Children Check registration.How to apply: Start your application by clicking the "begin" button. #J-18808-Ljbffr