ICT Support Officer - Infrastructure, Networks, Systems, Cyber Security

Job Description

ICT Support Officer - Infrastructure, Networks, Systems, Cyber Security Wilson Transformer Company (WTC) is Australia’s largest manufacturer of power and distribution transformer solutions operating two state-of-the-art manufacturing facilities in Wodonga (regional Victoria), Melbourne and service and support offices across Australia. We offer end-to-end transformer solutions, including product specification review, design, manufacture, factory acceptance test, installation, condition monitoring, maintenance and repair services, spare parts and asset disposal. We have an exciting opportunity for an ICT Support Officer who can support our growing Distribution Transformer Business Unit. The position is based at our Wodonga facility located in the Murray River region of Albury-Wodonga; however, occasional travel may be required to our Corporate Office in Glen Waverley. Key responsibilities include: Delivery of high-quality ICT Infrastructure, Network, Systems & Cyber Security support services for the company. Providing timely help desk services to internal staff that meet or exceed their expectations. Providing support for projects and ensuring that the ICT systems are aligned to deliver the desired outcomes. Ensuring the company’s ICT infrastructure (End-user Computing, Printers, Telephony & Video Conferencing, Systems, Networks, Servers, Storage) is maintained with performance, enhancement, security and data integrity (with support from external ICT vendors as needed). Supporting all ICT-related activities and making recommendations for any improvements to systems, processes, hardware, software and services. Assisting with the adoption and compliance to ISO27001 and Essential Eight Controls. Managing and monitoring cyber security controls. Key skills, experience and qualifications include: Qualifications in Information Technology. At least one (1) year of work experience in ICT Corporate and/or Manufacturing Environment. Knowledge & experience with any of the following technologies would be highly regarded: Microsoft Enterprise Systems, Windows Servers (virtual & Physical), VMware, Epicor ERP System, Meraki Wi-Fi, Active Directory and Group Policy, Intune, SharePoint, HPE Nimble/Dell PowerStore SANs, Alcatel Telephony System, HP/DELL Servers, Network Switches, Office 365 Administration, Logitech Video Conferencing Systems, Android Smartphones & Tablets, AirWatch MDM, Citrix. Knowledge of Network Patching, Switches and other Networking devices. Experience working with external vendors. Excellent verbal and written communication skills. The following experience/qualifications will be well regarded: IT Certifications (VMware, MCSE, MCP, CCNA, CCP, CISSP, CISA). IT Service Management Certification (ITIL v3/v4 Foundation). Lean 6-Sigma Certification (Green Belt or above). Wilson Transformer Company offers a competitive salary, career development, with on-site parking and a supportive, friendly working environment. Your application will include the following questions: Which of the following content management systems (CMS) do you have experience with? Which of the following statements best describes your right to work in Australia? Do you have technical support experience? How many years' experience do you have as an Information Technology Support Officer? Do you have customer service experience? Do you have a current Australian driver's licence? Have you completed a qualification in ICT? Manufacturing, Transport & Logistics - 101-1,000 employees Established in 1933 with a proud history, Wilson Transformer Company is Australia’s largest manufacturer of distribution and power transformer solutions and is a leading specialist in the delivery of transformer solutions. From our manufacturing base in Australia, we deliver solutions to a wide variety of industries and customers around the world, including electricity generators, transmission and distribution organisations, as well as a variety of heavy and light industrial users. We also meet the often complex needs of the mining, oil and gas sectors. Perks and benefits include free on-site parking, Employee Assistance Programme (EAP), Novated Leasing, favourable banking opportunities, and opportunities for training & development. #J-18808-Ljbffr