ICT Systems Administrator - Canberra Deep Space Communication Complex

Job Description

Acknowledgement of Country CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation Child Safety CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View ourChild Safe Policy . The Opportunity The Canberra Deep Space Communication Complex (CDSCC) supports NASA’s Deep Space Network, enabling critical space missions. Operated by CSIRO, our ICT Team ensures seamless IT services that keep these missions running smoothly. As an ICT Support Officer, you’ll work across: Server infrastructure & networks – maintaining mission-critical systems End-user support – assisting staff with IT issues and requests Unified communications – managing telephony, email, video conferencing, and radios Collaboration & data management – supporting tools that enable global space operations Compute & storage services – managing cloud and on-premises environments Cyber security & IP operations – ensuring network safety and efficiency Audio-visual & paging systems – supporting essential communication tools Your duties will include: Provide Level 1 IT support, troubleshoot desktop/laptop issues, install/configure systems, and maintain documentation. Assist System Administrators in maintaining administrative LAN and ensuring network-attached device reliability. Deploy, configure, patch, and update desktops/laptops while maintaining hardware/software asset records. Support server installations, updates, and configurations under direction. Work effectively with internal teams, external stakeholders, and suppliers to ensure smooth IT operations. Adhere to CSIRO’s Code of Conduct, safety policies, and diversity initiatives. Assist with additional ICT tasks as required. Location: Tidbinbilla, ACT Salary: AU$74,800 to AU$101,202 pa, plus Tracking Station Allowance of $133.81 per week, plus annual Antenna Allowance, plus up to 15.4% superannuation Tenure: Indefinite, 9-day fortnight, full-time Reference: 96085 To be considered you will need: Essential Under CSIRO policy only those who meet all essential criteria can be appointed. Relevant qualification or equivalent relevant work experience in desktop or systems administration, or the ability to gain relevant qualifications Demonstrated interpersonal skills necessary to support clients via in-person, phone or remote assistance tools to with desktop and/or mobile devices Knowledge of Microsoft desktop/laptop maintenance in a Microsoft domain environment Ability to work effectively as part of a diverse multi-skilled team Demonstrated willingness to learn new skills and work across a diverse range of tasks and activities Demonstrated ability to write technical documentation Desirable: Knowledge, skills, or experience with cyber security disciplines Demonstrated help desk or fault diagnosis experience For full details about this role please review the Position Description Eligibility Australian Citizens and Permanent Residents Only who are able to meet the US Export Administration Regulation requirements (eligibility to be determined) Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements. Flexible Working Arrangements We work flexibly at CSIRO, offering a range of options for how, when and where you work. Diversity and Inclusion We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. About CSIRO At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people. Join us and start creating tomorrow today! How to Apply Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role. Previous applicants to this role will be automatically considered and need not reapply. Applications Close 9th March 2025, 11:00pm AEST #J-18808-Ljbffr