ICT Systems Analyst

Job Description

Job Number: 1827Location: HightonEmployment Status: Full Time - Ongoing Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered. genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity, ability, and sexuality. We are committed to providing a welcoming, innovative, safe, empowering and respectful environment for all and living these values each and every day. Hey You! Are you a problem-solver with a passion for bridging the gap between business needs and technical solutions? We’re looking for an ICT Systems Analyst to join our team and play a key role in shaping how we leverage technology to drive efficiency and innovation. Reporting to the ICT Software Manager – Carelink and SAP, you’ll be at the forefront of gathering business requirements, designing tailored technical solutions, and collaborating with stakeholders to bring functional ideas to life. Working closely with our ICT infrastructure and software development teams, you’ll ensure that business needs are transformed into technical specifications and aligned with system acceptance criteria. From testing and implementation to configuration and onboarding—especially with the Carelink+ suite—you’ll be instrumental in ensuring seamless enterprise software management and support. If you’re ready to take on a role where your expertise makes a real difference, we’d love to hear from you! As an ICT Systems Analyst , you will be responsible but not limited to: Participate in the ongoing review of genU’s and Activ’s software portfolio ensuring fit for purpose and alignment with the genU ICT strategic plan. Partner with business and user groups to identify functional improvements and process changes to optimize software suitability. Actively promote internal ICT capabilities to the business to promote a culture of digital awareness and solve business problems. Evaluate and design technical solutions to overcome business challenges and enhance efficiency. Conduct gap analysis to identify changes needed in current IT systems or technology infrastructure to achieve new business objectives or strategies. Collaborate with ICT units and vendors for effective implementation of proposed technology solutions, including automation solutions. Provide IT technical assistance to staff when required, addressing, and resolving hardware, software, and network issues in a timely manner. Drive initiatives to increase efficiency and productivity through automation, managing the complete cycle from identification to implementation. About You Our ideal ICT Systems Analyst will have: 3-5+ years’ software related experience Experience in client management and ERP solutions Experience building strong value driven relationships with a diverse range of stakeholders at all levels. Critical thinking with strong analytical and problem solving skills For You! genU staff have access to a range of benefits, including but not limited to the following: Extra leave benefits: 15 Days of Personal Leave (5 above industry standard). Commitment to Staff Health & Wellbeing: 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health. Increase your Take Home Pay: Non-for-Profit Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits. Employee Discount Program: save money with employee discounts and savings at over 450 of Australia’s most loved retailers and service providers including Coles, Woolworths & JB HI-FI. Study Scholarship: all genU employees are eligible for a 25% scholarship towards undergraduate and postgraduate courses at Torrens University. Employee Referral Program: refer someone to work at genU and receive a generous cash bonus once that person completes their 6-month qualifying period! You will need the following: Undergraduate Degree in Information Technology, Software Engineering, Computer Science or related field. Current NDIS Worker Screening Check or willingness to obtain; NDIS Worker Orientation Module Certificate or willingness to obtain; Ready to Make a Difference? At genU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to genU (including alternate formats of application forms). To discuss adjustment requirements or for a copy of the position description quoting title and job number, please contact Dylan - Be part of a team that believes in empowering individuals and building a positive community impact. For further details about this role please feel free to reach out to Mudabir Ahmed at If you’re ready to make a difference and grow with us, apply now! Recruitment will be accepting several applications for vacant positions. Current genU staff please apply via the staff intranet. #J-18808-Ljbffr