Flarial Services LLP Hiring For Technical Support Engineer Desktop Support at Australia
Technical Engineer installs and configures computer applications. Engineers monitor and maintain computer networks. Technical... more info
IT Desktop Support Engineer
Salary:
80.00 - 100.00
Posted:
17-02-2025
Category:
Technical Support Administration
Sydney,
Job Description
On-Site in Sydney Job Description: Should possess Good Communication and in person Customer Handling Skills. Should be able to communicate in spoken & written Local and English Languages. Knowledge and experience on windows 7 /10 OS Knowledge of Apple devices (iPhones and iPads) Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Experience with Service management tool – ex – Service now Should have good expertise on EUC tools, remote support tools, MS office and outlook. Preferable to have a good understanding of Teams, VPN, and mobile device support. Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements. Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management. Asset Management Good to have – knowledge in AD and smart hands and feet support. Knowledge and experience of supporting MAC devices and tablets Seniority level Associate Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 17-02-2025
Category: Technical Support Administration
Sydney,
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