IT Helpdesk Administrator Melbourne, CBD

Job Description

About Us The Royal Australian and New Zealand College of Psychiatrists (RANZCP) is the leading organisation responsible for training, developing, accrediting, advocating for and representing psychiatrists across Australia and Aotearoa New Zealand within the mental health sector. About The Role Are you an IT professional with a passion for problem-solving and delivering exceptional support? We’re looking for an IT Helpdesk Administrator to provide high-level administrative and technical assistance across our College locations. You will be based at our Head Office located in Melbourne, CBD. In this role, you’ll be the first point of contact for IT support, ensuring our meeting rooms, systems, and devices run smoothly. You’ll triage service desk tickets, maintain IT infrastructure, and help enhance our technology solutions. With a focus on customer service and continuous improvement, you’ll work closely with internal stakeholders to resolve issues efficiently and contribute to system enhancements. If you have strong technical skills, experience with Microsoft environments (Active Directory, Office 365, Intune, PowerShell), and a proactive approach to IT support, we’d love to hear from you! Full-time role with great opportunities for growth. Supportive team environment with varied responsibilities. Play a key role in optimizing IT systems and processes. Apply now and help us keep our IT operations running seamlessly! What You'll Bring Relevant tertiary qualification or equivalent experience. Sound knowledge of MS Office and MS Windows operating system, Microsoft Active Directory, MS Office 365 Solutions and Microsoft Intune. Experience in managing mobile technology devices (e.g., mobile phones, tablets and notebooks) across a broad range of technologies. Experience in using Windows scripting such as PowerShell. Australian or New Zealand citizen or holds the right to work in Australia. Some Of What’s On Offer Salary range from $64,533 to $77,398 inclusive of superannuation and leave loading. A monthly free paid day off for full-time staff, with pro rata benefits for part-time staff. Gender neutral 12 weeks paid parental leave for both primary and secondary care givers. About The Application Process If this role piques your interest, but your experience isn’t an exact match—apply anyway! RANZCP encourages applications from those with varied experience and we’re keen to receive your application if you think you'll thrive in this role. Please apply through the Expr3ss link, combining your resume and cover letter into one document. We encourage all applicants to review the position description as it provides further details about the responsibilities of the role. For any queries or assistance in applying reach out at: No agencies please. Embracing Diversity At RANZCP, creating a workplace where diversity, inclusion, and authenticity thrive is a priority. Applications are warmly welcomed from people of all backgrounds, whether you're First Nations, LGBTQIA+, neurodivergent, or come from a wide range of ages, ethnicities, faiths, and lived and living experiences. We're all about embracing what makes you, you. Applications close at 5 PM on Thursday, 27 February . Due to the urgency of this role, we may review applications and contact candidates for interviews at any time. Early submissions are encouraged. #J-18808-Ljbffr