IT Manager/Lead

Job Description

Realbase Makati, National Capital Region, Philippines IT Manager/Lead The Technical Lead for the IT Team is pivotal in our IT operations, primarily responsible for leading day-to-day IT services and supporting IT activities locally, in the Philippines, and remotely for our employees in Australia. Reporting to the IT Operations Manager, this position combines technical oversight, delivery capabilities with leadership responsibilities. The Technical Lead ensures the smooth operation of IT systems, hardware, and networks and provides technical guidance to junior staff. The Technical Lead works with all key stakeholders i.e. Country, Compliance and IT Operations Manager to align to business objectives and drive individual and team outcomes to ensure successful delivery. What are the main responsibilities for this role? Lead IT Operations: Oversee the daily management of IT services, ensuring all systems and networks are monitored, maintained, and functioning effectively. Supervise IT Support: Lead a team of junior IT staff, providing technical guidance and managing escalations to resolve technical issues promptly and efficiently. Delivering IT Solutions: Assist in delivering new applications, systems, and technologies, ensuring smooth integration and operation within the existing IT infrastructure. Ensure Security Compliance: Uphold IT security protocols and procedures, ensuring compliance with relevant standards and practices. Manage IT Assets: Oversee the inventory of IT assets, including hardware, software licenses, and office equipment, ensuring proper management and accountability. Financial Management: Utilize standard financial systems to capture IT Infrastructure budget requirements. Ensure budget adherence and address any overspend. Own end-to-end management of procurement for all local hardware, software, and IT Services. Build and maintain vendor relationships on an ongoing basis. Support Remote Operations: Provide helpdesk services and IT support for local and remote employees, ensuring seamless IT systems and services operation. Continual Service Improvement: Identify, document, plan and deliver improvements based on feedback and learnings on an ongoing basis. What experience, attributes and/or technical knowledge is required for this position? Technical Expertise: Proficiency in managing Google Workspace, Okta Workforce, Slack administration, On-prem AD, HyperV, VMware, AWS, Azure, Okta Workflows, JAMF, InTune, and Powershell. Strong understanding of SSO, SAML, OIDC, SCIM, and API usage via cURL. Basic networking knowledge, including DHCP, Routing, NAT, and more. Previous experience in a technical support or IT management role, ideally with exposure to local and remote IT service management. Experience in daily staff management, including setting and monitoring KPIs and goals for junior team members. Ability to contribute to budget management effectively and ensure compliance with PEZA, ISO, and other relevant standards. Work Habits: Demonstrates a proactive approach, always seeking improvements and ensuring all changes are communicated transparently within the team. Exhibits strong attention to detail, never overlooks mistakes, and takes immediate action to correct or escalate issues as needed. Maintains high trust and responsibility, especially when handling sensitive information or high-level access, and continually seeks guidance when uncertain. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Real Estate and Software Development #J-18808-Ljbffr