IT Operations Supervisor

Job Description

IT Operations Supervisor Melbourne, FL Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interests of our nation. SecuriGence is seeking an IT Operations Supervisor in the Melbourne, FL / Patrick SFB area to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities Strategic Leadership Develop and refine the overall IT Operations strategy, ensuring alignment with customer mission and objectives. Leverage experience deploying enterprise-level solutions (e.g., Microsoft Office 365, Azure, AWS, AI) to identify emerging technologies and trends, assessing their potential impact on mission success. Lead the development and execution of strategic IT initiatives, drawing upon a successful track record of managing projects from inception to launch. Provide leadership on IT best practices, industry standards, and regulatory compliance within the customer context. Supervise and recruit teams of technical professionals, leveraging experience leading administrators, analysts, engineers, and other technical personnel. Provide training and education services to staff to enhance their technical skills and knowledge, drawing on experience developing and conducting training programs for military personnel. Evaluate current staff and staffing vacancies while working with recruiting to ensure the program has the resources needed to perform the Statement of Work. Operational Oversight Oversee and manage the day-to-day IT operations, ensuring 24/7 monitoring and maintenance of all IT infrastructures, leveraging experience in sustaining and maintaining network infrastructure for critical missions. Act as the primary point of contact for escalated IT issues, providing guidance and direction to resolve problems quickly and effectively, drawing on experience managing network operations centers and ensuring high network availability. Collaborate with IT team leads (engineering, product, operations, SRE) to ensure seamless coordination and efficient delivery of services, building on past success in leading cross-functional teams. Collaborate with other governance and support teams (project management, change management, asset management, service desk, NOSC) to coordinate overarching initiatives within the program. Monitor IT performance metrics, identify areas for improvement, and implement corrective actions, utilizing a data-driven approach honed through experience in network monitoring and reporting. Ensure adherence to IT policies, procedures, standards, and Department of State regulations across the organization, drawing upon experience with COMSEC and IA processes. Maintain and expand comprehensive system hardware and software configuration database/library of all supporting documentation. Coordinate appropriate downtime activities with the government customer for authorization and with internal and external consumers to minimize impact on the mission. Deliver satisfactory performance metrics of key deliverables and service level objectives by developing measurable prerequisites and internal measurements to anticipate outcomes on a weekly basis. Technical Program Management Oversee a portfolio of complex technical programs, ensuring timely delivery, adherence to budget, and achievement of desired outcomes within the mission parameters, building on experience managing multiple contract vehicles and fielding complex software solutions. Define project scope, objectives, and deliverables and develop comprehensive plans, leveraging experience developing CONOPs and SOPs for mission-critical operations. Utilize proven project management, SecDevOps, and SAFe methodologies to manage project resources, including internal staff, external vendors, and contractors. Monitor project progress, identify and mitigate risks, and resolve issues that arise, drawing upon experience in recapping and modernizing legacy information systems. Communicate project status and results to stakeholders, including government officials and other senior leaders, showcasing excellent communication skills honed through interactions with General Officers and senior government personnel. Skills and Experience Three years managing Operations Center environments. Ten years experience in a technical/computer-related capacity. Successful project management experience. Experience with Windows, AWS, Azure, and other data platforms. Ability to prepare and deliver performance feedback to assigned staff in a timely, consistent manner. Ability to coordinate the resolution of customer-impacting events and lead root cause analysis investigations. Possess excellent client service skills. Qualifications At least one advanced technical certification, consistent with DoD IAT Level III requirements. Must have a Secret Clearance. #J-18808-Ljbffr