IT Service Centre Consultant - IT Service Centre

Job Description

Education (Organisation site)Information and Technologies Branch - People, Information and Communication Services Division Customer Engagement is seeking an enthusiastic and dedicated IT Service Centre Consultant to join our team on a permanent full-time basis. This exciting opportunity will allow the successful applicant to provide a first point of contact, and initial point of resolution, for technical requests in the use of a wide range of software and hardware, in-house systems and products, and services utilised throughout the department. The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary, including making reasonable adjustments to support applicants at all stages of the process and employee lifecycle. Your Role Responsibilities include: Utilising basic IT knowledge to receive and handle requests for first level technical support following agreed procedures by logging problems, requests and questions. (SFIA Level 2 - USUP). Respond to common requests for support by providing information to enable problem resolution and promptly allocating unresolved calls. Undertake initial problem assessment and wherever possible educate the end user with the objective of resolving as many incidents as possible and reducing recurring calls. Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes. Please refer to the attached role description for any mandatory requirements for this position. Interested? To Apply: Please attach a brief resume (maximum 2 pages) including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and A 2-page response addressing the dot points within the "Competencies" section of the Role Description. When structuring your application, it's advisable to list each competency dot point as a heading, and to respond to each of them respectively. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services. Salary rate shown is reflective of full-time (1.0 FTE). We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions. #J-18808-Ljbffr