IT Service Desk Specialist

Job Description

Career Opportunities: IT Service Desk Specialist (30478) Requisition ID 30478 - Posted - Sydney - Janus Henderson A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. Your opportunity Primarily located in Sydney, you will provide IT Desktop Support across two offices in the Sydney area, our Melbourne office, and our Brisbane office. This role will require some regular interstate travel to our Melbourne office. This role will also provide broader support to our other global offices as part of our ‘follow the sun’ model within Global Technology. Be the face of the IT team on the ground in Australia and will be the point of contact for IT service and support. Own issues arising in Australia and the wider APAC region when needed, while ensuring they are brought to a resolution with communication back to the impacted user(s) in a timely manner working within defined SLAs. Log and track incidents and requests via ServiceNow. Provide face-to-face as well as phone support to all users in the region, and more broadly as needed. Collaborate closely with other teams globally to work on resolving any escalated issues. Carry out support, build and installation of office IT equipment including PC, laptops and phones, screens etc. Assist with project work and upgrades of infrastructure system. Update asset management system regularly with new and disposed assets. On occasion may be required to work out of office hours to support work requests including projects. Carry out other duties as assigned. Must have skills Ability to provide exemplary levels of customer service. A can-do attitude and always willing to assist when needed. Solid grasp of Active Directory. Solid grasp of TCP/IP protocols. Solid grasp of MS Office suite and O365. Knowledge of collaboration tools e.g. Zoom, MS Teams. Knowledge of client-side Citrix technology. Good working knowledge of ServiceNow, logging tickets and requests and tracking them. Good working knowledge of hardware and software troubleshooting processes for Dell/HP/Lenovo and other hardware providers. Good knowledge of ITIL and how to apply it. Nice to have skills Self-starter and proactive. Able to prioritize, track and keep on top of workload. Good understanding of group policies. Good working knowledge of server hardware installation and support. Good understanding of Cisco CUCM system and IP telephony. Good understanding of SCCM system and how applications are deployed via software center. Supervisory responsibilities No Potential for growth On-the-job training expanding technical skills. Regular training. Continuing education courses. You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Compensation information The base salary range for this position is AUD 70,000 – 80,000. This range is estimated for this role. Actual pay may be different. #LI-DNI Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. #J-18808-Ljbffr