IT Service Desk Team Leader (Managed Services)
IT Service Desk Team Leader (IT Managed Services) Tecala is an award-winning national ICT managed services provider. We work... more info
IT Service Desk Team Leader
Salary:
80.00 - 100.00
Posted:
17-02-2025
Category:
Technical Support Administration
City of Brisbane,
Job Description
Site Location: Queensland Support Office - IT Company Description Abano Healthcare is the largest Dental Support Organization (DSO) in Australia and New Zealand, supporting over 1,500 dentists and 280+ dental practices with cutting-edge technology, training, and operational excellence. We are seeking a Help Service Desk Team Leader to lead and support our IT Service Desk team, ensuring smooth operations across our network. This is a fantastic opportunity for an experienced IT professional who thrives in a fast-paced environment and is passionate about delivering exceptional support. Job Description Lead, mentor, and develop a high-performing Service Desk team Oversee IT support operations, ensuring timely resolution of incidents and requests Implement best practices in IT service management and drive continuous improvement Collaborate with internal teams and external vendors to enhance IT services Monitor and analyze service desk performance, ensuring SLAs are met Provide hands-on support and troubleshooting when needed Qualifications Experience working in an MSP environment would be highly regarded Strong knowledge of ITIL frameworks and ITSM best practices Ability to manage, coach, and develop a team in a dynamic environment Excellent problem-solving skills and a customer-first approach Experience working in a multi-site environment is a plus Strong communication and stakeholder management skills Additional Information Work for the largest DSO in ANZ, driving innovation in the dental industry.Be part of a collaborative, high-performance team.Career growth opportunities in a rapidly expanding organization.Competitive salary and great employee benefits. Ready to take the next step in your career? Apply today and be part of our mission to support world-class dental care across Australia and New Zealand! #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 17-02-2025
Category: Technical Support Administration
City of Brisbane,
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