IT Service Owner - Education Systems

Job Description

IT Service Owner - Education Systems Are you an experienced IT professional with a passion for education technology and service management? We are seeking a dynamic IT Service Owner - Education Systems to lead the management and support of key education applications within a leading education network. This is a hands-on leadership role that requires technical expertise, stakeholder engagement, and a commitment to delivering exceptional IT services. About the Role As the IT Service Owner - Education Systems, you will be responsible for overseeing the application delivery and support of a portfolio of education applications, including Canvas, Sirsi Dynix, LucidClear, and other bespoke in-house tools. You will work closely with cross-functional teams, including Project Managers, Business Analysts, and a dedicated data team, to ensure the seamless operation of education platforms that support student services and business-as-usual (BAU) activities. Key Responsibilities Application Management: Oversee the service lifecycle of multiple SaaS-based education applications, ensuring alignment with ITIL practices and regulatory requirements. Service Delivery & Support: Lead application administrators and support teams in managing service requests, incidents, and changes through ServiceNow. Stakeholder Engagement: Collaborate with schools, directorates, and external partners to define service roadmaps and drive continuous improvements. Leadership & Team Management: Build and guide a new team, mentor junior staff, and foster a strong service management culture. Continuous Improvement: Identify areas for enhancement in systems and services, implementing strategic changes over the next 6 months to optimise service delivery. Hands-on Support: Stay flexible and proactive, ensuring operational needs are met, even during extended hours when required. About You We’re looking for a motivated IT professional who brings: Tertiary qualifications in IT, Business, or a related field. Proven experience in IT Service Management, ideally within the education or public sector. Strong leadership and team management skills, with the ability to mentor and guide a growing team. Expertise in SaaS applications and ITIL service management. Excellent stakeholder management and the ability to navigate complex government or education environments. A proactive and adaptable mindset, ready to drive improvements and take ownership of IT service delivery. Why Join Us? Work within a mission-driven organisation that supports education and community development. Opportunity to lead a new team and shape the future of IT service management in education. Collaborative work environment with strong leadership support. Competitive salary and benefits package. If you are passionate about delivering high-quality IT services in the education sector and want to make a meaningful impact, we would love to hear from you! Apply now and be part of a team dedicated to enhancing educational technology solutions. #J-18808-Ljbffr