IT Support Engineer - Open to remote across ANZ

Job Description

IT Support Engineer - Open to remote across ANZ This range is provided by Canva. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$78,000.00/yr - A$96,300.00/yr Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work This is a hybrid role and requires regular on-site days to support our team at our amazing Surry Hills office near Central station. What you’d be doing in this role Canva is seeking a highly motivated IT/Tech Support Engineer to join our Sydney office to support Canvanauts to do the best work of their lives! It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team. We're looking for someone who's passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment. At the moment, this role is focused on: Provide remote and on-site tech support to Canvanauts with a focus on macOS devices & SaaS applications in a service desk context. Provide AV support for our on-site meeting rooms, office technology & internal events. Drive performance & continual improvements through ownership of one or more services within the IT Group. Write clear and comprehensive documentation, as well as a willingness to share their knowledge with the team. You're probably a match if Exceptional customer service skills with experience in supporting users on-site. Experience in supporting MDM-managed Apple / Mac hardware within an enterprise environment. Experience in supporting or administering applications such as Google Workspace, Okta, Jira, Confluence, Slack and Zoom. Experience in onboarding & offboarding employees, including access provisioning & de-provisioning and hardware delivery & collections. Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers. Experience supporting and troubleshooting AV for in-person & hybrid events. Strong verbal & written communication skills, including contributing to user & technical documentation. Ability to manage multiple, competing tasks & priorities with ease. About the team The Tech Support team is a globally distributed team that empowers and supports Canvanauts to do the best work of their lives. Our team in Australia supports our global IT service delivery, provides on-site technical support, manages hardware operations and delivers goals that improves our IT services. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: Equity packages - we want our success to be yours too. Inclusive parental leave policy that supports all parents & carers. An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more. Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally. Base Salary Guide AUD $A78,000 - $A96,300 Check out lifeatcanva.com for more info. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually. Seniority level Mid-Senior level Employment type Full-time Job function Industries Software Development #J-18808-Ljbffr