IT Support Manager

Job Description

About CV CV maintains a loyal and growing customer base which is made possible by our exceptional teams and our drive to create outstanding businesses that we are proud of. Our customer driven culture is what sets us apart from our competition and we strive to ensure we understand our clients and deliver on their business needs. With over 800 committed team members across six locations, CV prides itself on having the best people in the game, backed by an unwavering commitment to make sure our team has the support they need to be the best they can be. The CV team is united by our five core values: safety, integrity, teamwork, accountability and wellbeing. Our people and the culture we have created are ultimately what makes CV a great place to work. A friendly atmosphere, a commitment to keeping you informed and regular team events are just a few of the things you can expect at CV. About The Opportunity We have an exciting opportunity for an IT Support Manager to join our team based at Hendra. As an IT Support Manager your duties will include, but not be limited to: Oversee, mentor, and support a team of IT Support Officers to ensure IT support services meet business needs and SLAs. Prioritize workloads, monitor team performance, and ensure efficient ticket management using Jira Service Management. Serve as the escalation point for complex issues, ensuring prompt resolution with minimal disruption. Coordinate with external vendors and internal IT teams for escalated infrastructure and application support needs. Oversee the creation of comprehensive How-To guides, user documentation, and FAQs for self-service. Manage the setup, deployment, and maintenance of end-user devices (laptops, desktops, and peripherals). Identify opportunities to streamline IT support workflows and processes through automation and innovation. About You Are you the person CV needs? If you can answer yes to the points below, you just might be! Bachelor’s degree or relevant qualification in Information Technology, Computer Science, or a related field. 5+ years of experience in IT support, with at least 2 years of proven experience in a leadership role. ITIL Foundation certification or equivalent experience in IT service management. Strong knowledge of end-user device management, IT support tools, and common business applications. Excellent collaboration skills to work closely with IT Operations, Business Applications and external vendors. Strong written and verbal communication skills, with the ability to convey technical concepts clearly to non-technical audiences. Highly organised, with the ability to prioritise workloads and manage multiple initiatives simultaneously. A growth mindset and passion for driving continuous improvement and team development. What CV Can Offer You Competitive salary package A dynamic environment that values innovation, collaboration, and continuous learning. Professional development opportunities to grow as a leader and IT expert. Additional leave through our purchased leave program. CV Life Employee Rewards Program – Retail discounts and work perks. Salary sacrificing and novated leasing. Discounted corporate private health insurance. Financial wellbeing program. A great company culture with exceptional people. CV prides itself on its people - cultural fit is vital . We are looking for someone who is a self-starter, leads by example, has a can do attitude, is an excellent communicator and works well in a team environment. Don’t miss out on this great opportunity - take the next step in your career and click ‘Apply’ today! If you would like to know more about our business, please visit our website: We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr