IT Support Specialist/Technician

Job Description

Job Description IT Support Specialist/Technician Looking for a different challenge as an IT Support Specialist/Technician whereby you can utilize your skills? Exciting new opportunity for you to work autonomously, whilst supporting ANZ! Permanent Full-time position with competitive remuneration and benefits Work autonomously whilst being supported by a wider dedicated and welcoming team based in Murarrie, Queensland Join a growing, yet already successful market Upskill and grow in an area you're passionate about , whilst being fully supported and encouraged Join a trusted Global leading Animal Health organization The IT Support Technician’s mission is to provide hardware and software IT support for the site production lines. What You Will Do Responsibilities include, however not limited to: User/stakeholders assistance Takes care of user requests and redirects them to the relevant people in the IT team or carries out the interventions itself Complies with information system security instructions Supporting shop floor IT by sustaining the environment and working on incident resolution Deploying new devices on the shop floor (Computers / IOT devices / manufacturing devices with network capabilities) Keeping inventory of our assets up to date and managing their lifecycle Documenting all activities Communicates and informs users to understand the problems and resolve them Provides guidance, information, and user training if needed Registration of new equipment Follow-up of new equipment License management Repair and perform preventive maintenance of all computer equipment Manage spare parts Manage daily operations: Backups and restores Data archiving Maintenance of user configurations What You Must Have Technical knowledge: Microsoft 365 environment Experience with main types of cabling Hardware and software equipment (PCs, routers, hubs, switches, printers) Network protocols – working knowledge of Windows-based computing (from XP to 10) Analytical capabilities: To be able to diagnose the origin of a breakdown or malfunction, of network congestion Ability to do hardware configuration of networks Ability to perform network maintenance Follow the on-site rules Follow the safety instructions What You Can Expect Work autonomously whilst being supported, encouraged, and being part of a trusted Global Leading Animal Health organization Exposure to upskill and develop in your role Flexibility and opening doors to other opportunities and skillsets Joining a collaborative team of like-minded individuals We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. #J-18808-Ljbffr