ICT Support Technician
804-816 Cowra Avenue, Irymple, VIC, 3498 Published on Wednesday 18 September, 2024 Salary - As per the Educational Services... more info
IT Support Technician
Salary:
30.00 - 60.00
Posted:
01-03-2025
Category:
Art Culture
Job Description
This position is suitable for those individuals eager to embark on a career in IT. A strong passion for technology, coupled with an eagerness to learn and improve your IT skills in a dynamic support role, is essential. Effective communication skills are crucial, as you will be expected to deliver superior service to our customers across various locations. Possession of a driving license is necessary, as your role may involve traveling to customer sites to offer IT support and installations. What would you do at Geekheads This role will strengthen the existing IT team, focusing on the continual support for our customers and improving our company wide IT infrastructure and systems. Primarily focusing on 1st line Support, the role involves offering support and technical assistance to our customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Responsibilities Installing and configuring software applications / computer systems Responding to requests for technical assistance in person, via phone, electronically Diagnosing and solving hardware / software faults Research questions using available information resources Support, maintain and monitor internal systems Documenting resolutions for future reference Redirect / escalate issues appropriately Who we're looking for Good understanding of computer systems, mobile devices and other tech products Dependable, enthusiastic and personable Ability to diagnose and resolve basic technical issues Previous experience in IT Helpdesk / Support role is also beneficial but not essential #J-18808-Ljbffr
Job Details
Salary: 30.00 - 60.00
Posted: 01-03-2025
Category: Art Culture
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