IT Training Specialist

Job Description

IT Training Specialist - People, Culture and Development Hamilton Island is seeking an enthusiastic IT Training Specialist to join our People, Culture, and Development team . You’ll play a crucial role in ensuring our staff can effectively use new software solutions and processes, supporting smooth transitions and optimal system utilisation. Are you passionate about empowering employees with the skills to navigate new technologies and systems? Apply now to help our team embrace new technologies and achieve their full potential! Your Benefits Convenient St Leonards location with free on-site gym Hybrid working arrangements Collaborative and supportive work environment Play a hands-on role in shaping employee experiences with new technologies Your Role As an IT Training Specialist, you will: Design, implement, and support IT training programs covering key systems, applications, and software used within the organisation Evaluate training needs and develop structured training plans to meet business and employee development objectives Review and update training content to ensure accuracy, consistency, and relevance Conduct hands-on IT training sessions, workshops, and one-to-one coaching for employees at all skill levels Provide ongoing support and guidance to employees post-training to reinforce learning and optimise system utilisation Identify and troubleshoot system-related challenges faced by employees and provide effective solutions Develop and deliver comprehensive Office 365 training to ensure employees can effectively use Microsoft applications such as Outlook, Teams, SharePoint, and OneDrive Collaborate with the Learning and Development Director, IT Department, and key stakeholders to ensure training aligns with business processes and compliance requirements Work closely with IT management to understand system upgrades, changes, and new technology implementations, integrating these into training programs Maintain accurate employee IT training records and generate management reports as required About You You are an enthusiastic and dynamic trainer with a passion for continuous improvement. You have exceptional communication skills and the ability to translate complex IT concepts into easy-to-understand training materials. You will also have: Strong background in IT systems training and technical support In-depth knowledge of enterprise software systems, including CRM, ERP, and other operational software Experience in developing and delivering IT training programs for small to medium-sized groups Strong administrative skills and familiarity with HR or learning management systems (Preferred) Relevant certifications in IT training, instructional design, or system administration (Preferred) Certificate IV in Training & Assessment (Preferred) Click 'Apply ' or visit At Hamilton Island, we value Service, Excellence, Environment, Safety and Team . Help us deliver our mission “To create extraordinary island experiences for our employees, guests, and community ”. #J-18808-Ljbffr