ITS Service Delivery Specialist (System Administrator)

Job Description

ITS Service Delivery Specialist (System Administrator) Job No:TCE4019 Location:Good Shepherd Catholic College, Mt Isa Position: ITS Service Delivery Specialist (System Administrator) Commencing Date: As soon as practicable Classification: Full Time, Permanent Salary Range: $75,979 - $79,673 per annum pending experienceClosing Date: Monday, 3 March 2025 unless filled prior About the role Townsville Catholic Education Office is seeking an experienced and dedicated ITS Service Delivery Specialist (System Administrator). This role will support Good Shepherd Catholic College, Mount Isa , but will be required to support other schools within the Townsville Diocese. The role may require some on-call and after hours work from time to time. The Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE’s strategic outcomes. The SDS will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the service catalogue. The SDS will work with the Service Delivery Lead to monitor and manage Service Delivery Services across TCE. The SDS works as the first line of support for service desk operators in the lifecycle of an incident, utilising their experience and skills to solve technical issues. The SDS may be utilised as a project build resource and could be required to have a hands-on knowledge of software installation, hardware installation, and other associated IT platform builds under the guidance of a project manager or ad-hoc team lead. The SDS will have input into the Continual Service Improvement Program and have a role in ensuring documentation is available for skill sharing and training. The SDS will work as part of a virtual team and may be based at different locations within the Diocese of Townsville. The SDS reports directly to the Service Delivery Lead, ITS. Key accountabilities Execute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employees Assist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogue Assist with the creation and maintenance of technical documentation Assist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution Provide complex problem analysis as necessary, to maintain system performance to meet student and employee demand Assist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to Perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages Ensuring required controls are adhered to without compromising responsiveness and availability Perform service desk functions during times of peak demand or employee leave Other duties as reasonably directed by the Service Delivery Lead, ITS. About you Experience At least three years’ experience in ICT roles Demonstrable experience in managing IT infrastructure Ability to show initiative, solve problems and contribute to process improvement Demonstrated ability to work independently and as part of a team. Skills Knowledge and resilience in managing stressful situations Has a clear understanding of effective conflict resolution skills and their application Ability to manage time and competing deadlines in a busy environment Knowledge of ITIL v3+ service management processes/practices. Mandatory Criteria Current Working with Children Suitability Card or eligibility to obtain same * Tertiary qualifications in a related field or equivalent experience Current Driver’s Licence Ability to travel from time to time within the Catholic Diocese of Townsville Ability to perform the physical requirements of the role in a safe manner. *The successful candidate will require a paid blue card before commencement as per the No Card, No Start policy developed by Queensland Government What we offer Modern facilities, equipment and resources Access to additional Employer Superannuation Contributions Access to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable) Deferred Salary Scheme Access to corporate health schemes Access to Employee Assistance Program Wellbeing programs and initiatives How to apply Complete theapplication form Upload acover letter addressing the skills, attributes and experience to support the key accountabilities of the role identified in the position description Upload acurrent resume including contact details (phone and email) oftwo professional referees. Applications close 3pm Monday 3 March 2025 (unless filled prior) #J-18808-Ljbffr