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ITSM/SIAM Service Manager - Baseline Clearance Required
Salary:
80.00 - 100.00
Posted:
11-02-2025
Category:
Technical Support Administration
Canberra,
Job Description
ITSM/SIAM Service Manager - Baseline Clearance Required 4 days ago Be among the first 25 applicants Hatchit Studios are an Australian IT consultancy established in 2013 that specialises in Digital Transformation, Service Delivery, Enterprise Service Management, and are certified ServiceNow, Creatio, & SysAid Partners. Job details We are seeking an experienced ITSM/SIAM Service Manager for a Federal Government client. 12 Month contract with a potential 2 * 12 month extensions Hybrid Working Location: Canberra ACT 40 hours per week Our client is seeking an experienced candidate who is a subject-matter expert (SME) in IT Service Management (ITSM) & Service Integration and Management (SIAM) to join the IT Operations Management section which is responsible for overseeing the department’s IT operations. The successful candidate will demonstrate a strong understanding of ITSM & SIAM and will manage and support the department in uplifting and maintaining their ITSM maturity as well as support the operational transition to a SIAM model. Accountabilities & Responsibilities: Support the development, transition & day to day operations of ITSM and SIAM processes, engaging with colleagues, internal/external suppliers and key business stakeholders. Assist with ITSM documentation management within the Operations Management team, implementing and uplifting policies & processes as well as pro-actively identifying improvements and enhancements. Working under general and often limited direction as the SME for all ITSM/SIAM related activities and work, providing advice and guidance to the director & broader team. Support the adoption of SIAM & ITSM policies, processes and procedures, ensuring they are in place for each practice & function and are followed by all service providers. Assisting the director by working with the Division(s) and the department in the activities associated with establishing and implementing ITSM & SIAM services. Minimum Requirements: Intermediate – advanced ITIL certifications & experience 8+ years of experience working within an enterprise ITSM/SIAM SME role Seniority level Mid-Senior level Employment type Contract Industries IT Services and IT Consulting #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 11-02-2025
Category: Technical Support Administration
Canberra,
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