Infrastructure Lead

Job Description

Add expected salary to your profile for insights We're on the hunt for a dynamic Server Infrastructure lead to take charge of our team and steer our infrastructure to success. If you've got a deep understanding of Microsoft technologies—Windows Server, Active Directory, SCCM/MECM and Exchange—and you're skilled with VMware vCenter, we want to hear from you! In this role, you'll lead by example, providing hands-on support and technical direction while guiding the team to resolve incidents and solve problems. You'll ensure smooth daily operations while shaping the future of our infrastructure. Ready to make an impact? Read on. Why is this an exciting opportunity? Atturra is one of Australia's fastest growing ASX-listed advisory and IT solutions companies. The Managed Services area of Atturra's business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the industry. This experience coupled with our people, makes us one of the most complete and leading "as a service" providers in the market. With over 900 employees working across Australia, New Zealand, Singapore and Hong Kong, Atturra works on some of the highest profile projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people's lives. What our people say: "We are working towards a very bright future." "It's a company with vision and a promising future." Why you'll love working here Culture of possibility At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning and smart work practices. A strong set of company values Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. Valuable employee benefits Employee benefits, recognition, and wellbeing platform Career growth via succession planning, internal promotions, and mentorship opportunities Ongoing investment in professional development through industry and technology certifications and study assistance Mental health support through our Employee Assistance Program Support for family and caring responsibilities, including paid parental leave Employee referral program, with monetary incentives offered What our people say: "Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard." What you'll be doing As a hands-on leader with a strong passion for customer support, you will take an active role in communicating and coordinating with clients, while also providing hands on resolution and technical guidance to the team. Key responsibilities include: Leading the team technically and providing clear direction. Overseeing the team's technical resolution of incidents and problems. Delivering technical support for the client/server environment. Ensuring the team meets ticket resolution deadlines in line with SLA requirements. Ensuring that patching and upgrades align with the client's needs and contracted SLAs. Collaborating with service providers to investigate and resolve issues with supported infrastructure and applications. Technical Mentoring staff to empower their growth and success in their roles. Working Conditions • Based in Symonston, ACT • Australian Citizen with NV1 Security Clearance What will make you successful in this role? Required Ability to communicate often complex concepts to both technical and nontechnical stakeholders Experience supporting Windows Server including DNS, AD, Group Policy, SCCM/MECM, Exchange, Print Management, File Services, DHCP Experience with patching Windows systems Experience with VMWare vCenter Experience in RedHat systems Experience with enterprise storage such as NetApp. Experience with Data protection technologies such as Commvault Understanding of Azure/AWS and cloud concepts PowerShell Scripting for automation Relevant certifications (e.g., Microsoft Certified Systems Administrator (MCSA), VMware Certified Professional (VCP), ITIL) How to apply Recruitment Agencies/Headhunters: We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age. #J-18808-Ljbffr