Infrastructure Services Manager (Mainframe)

Job Description

Sydney, NSW, Australia Job Description How will I help? In GroupTech we are striving to be game-changing technologists, shaping the future of banking. We understand the big picture and focus on things that will move the dial for the Westpac Group. The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. We have an exciting opportunity for a Infrastructure Engagement Manager (Mainframe) to join Westpac’s Mainframe Infrastructure Services team within Group Technology. We are open to candidates applying Australia wide as this person will not be expected to be on site but may be required to attend the Sydney office periodically. This person will be responsible for supporting Westpac’s complex mainframe environment and the technical team. This role plays an important part in managing the development and change of the Mainframe and ensures that the agreed solution is delivered within the agreed timeframes. You will be involved in the following responsibilities: Responsible for customer engagements for the SW infrastructure team. Communicate with requestors to provide the estimates. Estimates are compiled with input from SME’s. Clarify that customer requirements are clear, concise, and complete before engaging technical team. Manage and report on resourcing and engagements, including status reports, forecasting, and estimating tools. What do I need? To be successful in this Infrastructure Engagement Manager (Mainframe) role, you will have: 7+ years’ experience in a complex IT infrastructure environment incorporating planning, implementation, operational management, configuration, and maintenance. Good knowledge of Mainframe infrastructure, technologies, and products. Project management skills are desirable, but not mandatory. The ability to navigate around the mainframe platform. Excellent verbal and written communication skills. Mainframe knowledge is an advantage, although not mandatory. What’s it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow, or all the little perks in between. We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email #J-18808-Ljbffr