It Help Desk / 2Nd Level Support

Job Description

Please note - this position requires you to reside in Central Queensland, have an Australian Driver's Licence, and have Australian residency. Please do not waste your time applying if you do not already fit into the above. Join Our Team at Kerr Solutions IT! Are you friendly, motivated, and eager to make a real difference in the world of IT? Kerr Solutions IT, Central Queensland's largest and most respected IT sales and support centre, is growing, and we're looking for talented individuals to join our dynamic team! About Us For over 30 years, we've built a reputation for integrity, professionalism, and delivering innovative solutions to a diverse range of customers—from home users to coal mines. Our 'do it once and do it right' approach saves our customers time, money, and hassle, while our in-house services, including KS Gaming PCs, rural IT & communication solutions, home user support, business IT support, corporate IT support, and sporting club and not for profit sponsorship continue to make a meaningful impact. Job Role We have exciting opportunities for IT professionals to join us as part of our innovative and productive team. You’ll work on a variety of projects, spanning small business setups, large-scale mining operations, and everything in between. This includes hands-on hardware diagnostics, upgrades and builds, remote support roles, project planning, design and implementation, and general IT duties. No two days are the same at Kerr Solutions IT! Why Join Us? Be part of a friendly, supportive, and professional team. Enjoy a flexible, fun, and fast-paced work environment. Fast-track your personal and professional growth in IT. Make a genuine impact in an organisation where your work matters. Who We’re Looking For We’re seeking someone who shares our commitment to excellence and has: A solid understanding of modern Microsoft operating systems. Experience with Microsoft 365, OneDrive, SharePoint, and Teams. Networking and routing knowledge. Hardware build and fault-finding expertise. A background in user security and backup systems. Excellent communication and organisational skills. A proactive, friendly, and positive attitude. A healthy approach to personal development and learning. Integrity, commitment, and loyalty. Qualifications & Experience Minimum 3+ years in the IT industry (senior roles require 8+ years). Australian driver’s licence (automatic sufficient). Full working rights in Australia. Key Responsibilities Analyse and resolve IT problems with a holistic and proactive approach. Provide tailored recommendations, quotes, and implementations. Communicate effectively with customers and team members. Document all work in our ticketing system and secure database. Apply Today! This is a rare and genuine opportunity to join Central Queensland’s leading IT provider as a valued employee. If you’re ready to take the next step in your IT career, send your resume (including hobbies and interests) and a cover letter to (emailprotected). #J-18808-Ljbffr