February 2025 Customer Service Phone Essentials
The February 2025 Customer Service Phone Essentials course is delivered live online , making it easy to join from anywhere.... more info
January 2025 Customer Service Phone Essentials
Salary:
30.00 - 60.00
Posted:
17-02-2025
Category:
Customer Service
Melbourne,
Job Description
The January 2025 Customer Service Phone Essentials course is a short-duration (3-hour) course designed to provide your employees with professional customer service skills that will immediately impact your business. This course will teach core fundamentals to assist employees in delivering consistently great customer service over the phone, going beyond traditional clichés. Crucially, we don’t teach scripts, but provide a reliable structure for phone calls that enables consistent communication with energy, empathy, and simplicity. Course Overview Over a 3-hour online training session, employees will learn the critical skills for call handling that successful customer service employees use to deliver superior customer experiences. Skills taught are aligned with the Australian Contact Centre Quality Standards and include: How to create a strong first impression and manage customer expectations. How to close calls effectively with gratitude and warmth. How to educate and inform customers using effective discovery techniques. How to project energy and empathy while handling objections. Who Should Attend This course is suitable for any employee dealing with customers over the phone, including: Call centre agents Personal Assistants Warehouse/logistics employees Complaints teams Course Details Date: Tuesday, 7th of January 2025 Time: 09:30 to 12:30 AEDT (Melbourne, Australia) Cost: $278 per employee ex GST Save 15% when booking for three or more staff in the same transaction. For private bookings or volume discounts, please contact us. About Your Trainer The course is facilitated by Simon Blair, one of Australia’s leading Customer Service Trainers. For more information or to book your tickets, please visit our website. #J-18808-Ljbffr
Job Details
Salary: 30.00 - 60.00
Posted: 17-02-2025
Category: Customer Service
Melbourne,
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