Junior Customer Success
Customer Success | Melbourne, Victoria, Australia Who Connecteam is: Connecteam is a TLV-based startup on a mission to transform... more info
Junior Customer Success Coach
Salary:
60.00 - 80.00
Posted:
27-02-2025
Category:
HR Services
Sydney,
Job Description
Company Description Shiji Group provides software solutions and services for the hospitality, food service, retail, and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests. Job Description To support our ReviewPro team, we are looking for a vibrant, high-energy, proactive, and detail-oriented Customer Success Coach, with around 2 years of experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products. Responsibilities Primary point of contact for our accounts Establish a trusted advisor relationship with each of your assigned accounts Monitor the status of onboarding of a client and help them finalize any outstanding items Provide training to our clients on the ReviewPro tool and key hospitality best practices Increase the adoption and engagement of features and functionality of the ReviewPro tool Proactively monitor client engagement and health/happiness levels and maintain regular interactions with clients (phone, email, etc.) Regularly communicate new features to clients Work closely with the Account Management Team to follow up on bugs and issues Identify upsell and cross-sell opportunities Support the renewal process in collaboration with the Account Management and Sales Teams Qualifications High level of English Another language is a plus Empathetic, people-oriented, great relationship builder 2 years of experience in account management or customer success role preferred Experience in the Hospitality industry preferred Strong aptitude for technology Results-driven Experience with Salesforce.com desirable Self-starter Hands-on attitude Positive attitude Strong networking skills Additional Information Competitive salary Flexible work schedule Free coffee Subsidized gym membership International team and fantastic work environment Team building activities and charity donation programs Wellness sessions #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 27-02-2025
Category: HR Services
Sydney,
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